Day shift Concierge

Job highlights
Identified by Google from the original job post
Qualifications
Professional demeanor appropriate for a luxury environment
Minimum of one year hospitality experience required
Knowledge of CI-TY, Meeting Matrix, Word, and Excel
Excellent customer service skills, superior interpersonal skills with acute sense of detail
Ability to multi-task and work independently in a fast-paced environment
Able to communicate in the English language
Able to work flexible schedules including holidays and weekends and able to perform multiple tasks
Knowledge of proper chemical handling, cleaning techniques and use of equipment/machinery
Able to work in a fast paced environment
Be physically fit in order to lift, pull and push items up to 50 pounds
Also requires standing/walking/reaching and bending throughout shift
Responsibilities
The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets
His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met
Anticipate needs and resolve them quickly and effectively
Maintain pleasant demeanor and composure with clients and Associates at all times
Assist clients on-site with last minute situations or requests in a timely manner
Inspect all function rooms prior to start of function to insure setup is exactly as requested on Banquet Event Orders (BEO)
Assist in keeping the Conference Center clean and organized throughout the day
Meet with Banquet Management each morning to communicate goals of the day and any challenges that they may foresee
Meet with PM Event Concierge to discuss the groups in-house, any arriving groups, challenges and successes of the day
Coordinate with the Event Manager/Client before function begins to confirm the assistance needed
Coordinate any shipping of materials (boxes) back to clients office with client and relay the information to the Business Center
Act as the liaison between the Catering/Event Manager/Client to communicate changes to program as needed with various departments
Attend all Department, Banquet Event Order, Resume and Pre-Conference Meetings
Make function room signs for events
Advise Engineering as needed for any adjustments needed in the function temperature regulation in function rooms
Perform any other reasonable duties as required by management
Job description
Job Details
Job Location
JW Marriott Turnberry Miami Resort & Spa - Aventura, FL
Job Category
Hospitality - Hotel
Description
Scope of Position
The Event Concierge acts as a liaison between the Event Manager/Onsite contact and Banquets. His/her role is to ensure the event runs smoothly and that any changes or last-minute requirements are met.
Position Requirements
Professional demeanor appropriate for a luxury environment.
Minimum of one year hospitality experience required.
Knowledge of CI-TY, Meeting Matrix, Word, and Excel.
Excellent customer service skills, superior interpersonal skills with acute sense of detail.
Ability to multi-task and work independently in a fast-paced environment.

Responsibilities
Anticipate needs and resolve them quickly and effectively. Maintain pleasant demeanor and composure with clients and Associates at all times.
Assist clients on-site with last minute situations or requests in a timely manner.
Inspect all function rooms prior to start of function to insure setup is exactly as requested on Banquet Event Orders (BEO).
Assist in keeping the Conference Center clean and organized throughout the day.
Meet with Banquet Management each morning to communicate goals of the day and any challenges that they may foresee.
Meet with PM Event Concierge to discuss the groups in-house, any arriving groups, challenges and successes of the day.
Coordinate with the Event Manager/Client before function begins to confirm the assistance needed.
Coordinate any shipping of materials (boxes) back to clients office with client and relay the information to the Business Center.
Act as the liaison between the Catering/Event Manager/Client to communicate changes to program as needed with various departments.
Attend all Department, Banquet Event Order, Resume and Pre-Conference Meetings.
Make function room signs for events.
Advise Engineering as needed for any adjustments needed in the function temperature regulation in function rooms.
Perform any other reasonable duties as required by management.

Education
~4-year Hospitality degree or equivalent preferred.

Skills and Abilities
Able to communicate in the English language. Second language is a plus.
Able to work flexible schedules including holidays and weekends and able to perform multiple tasks.
Knowledge of proper chemical handling, cleaning techniques and use of equipment/machinery.

Physical Requirements
Able to work in a fast paced environment.
Be physically fit in order to lift, pull and push items up to 50 pounds.
Also requires standing/walking/reaching and bending throughout shift.