DCI Technician I

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Millions of customers depend on our infrastructure, and the success of our entire company rests on our systems, networks, and people. Delivering on that promise takes a resilient, scalable, and efficient Infrastructure. Our data centers and essential technology environments are the foundation and a critical component in providing continual services to our customers while protecting their most confidential and personal information.

The best infrastructure isn’t built in a day or even a year and it’s certainly not built without a team.

How will you make an impact in this role?

This role is responsible for performing advanced-level maintenance, troubleshooting and performance testing, including “base building” and data processing specific components and systems, in associated Data Center Infrastructure (DCI) field and critical space environments.

Collaborates with leadership, Project Managers, customers, and strategic partners to address business priorities, new products, or services, and performs advanced problem solving, which requires good judgment and quick action. Reports to DCI Sr. Service Delivery Manager.

Key Responsibilities:

Monitors critical equipment and systems. Performs adjustments to parameters to ensure efficiency and reliability.
Responds to equipment failures and system alarms. Stabilizes and performs corrective actions to maintain 100% availability.
Completes frequency-based critical infrastructure maintenance tasks.
Builds detailed maintenance and issue resolution procedures.
Applies knowledge and experience to analyze various data center component and system configurations to optimize performance.
Examines failures for trends and contributing factors, developing and/or performing corrective actions independently.
Utilizes data capture, monitoring; Makes timely and effective decisions; Provides recommendations to leadership; and executes solutions.
Responds to Service Requests (SR), Site Preparation Requests (SPR), Incident Management (INC/RFC).
Installs / removes equipment and cables while working in proximity to critical adjacencies without interrupting adjacent business-critical connections.
Raises availability risks to DCI leadership.
Supports leaders in designing and implementing policy, standards, and procedures.
Cross-trains and/or mentors technicians /peers in relevant skills.
Leads vendor resources and monitors / leads workflow queues.
Minimum Qualifications

Bachelor’s degree or diploma
5+ years of experience in an IT support domain.
2+ years of experience in a Tier III-IV data center environment working with cross functional teams, and including:
IT infrastructure and data processing-based systems and equipment.
The interaction between multiple large systems and the potential impact of even minor changes in any of those systems.
Critical relevant system trouble shooting, risk avoidance, and preventative maintenance activities.
IT Service Request management, incidents, changes, et. al.
Cabling standards and quality practices.
Experience with Service Now, Patch Manager platforms and integrated systems, as well as overarching business processes and functions that support the delivery of critical processes and services within Data Center Infrastructure.
General working knowledge of Microsoft Office suite desktop applications.
Proven analytical, decision making and problem-solving skills.
Preferred Qualifications

Demonstrated ability to manage multiple priorities effectively with a track record of driving results without introducing risk.
Strong relationship / collaboration skills including ability to effectively work in a highly matrixed environment.
High degree of accuracy / attention to detail and ability to multi-task effectively.
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, ****** orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.