Delivery & Customer Experience Representative (Part-Time)

Client Delivery & Relationship Coordinator (Permanent Part-Time)
Location: Vancouver, BC (in-person)
Schedule: Two consecutive weekdays (currently Mon/Tues)
Pay: $200 per day (6-8 hours per shift)
Hours: 12-16 per week
Job Type: Part-time, Permanent

About Us
Spawts Studio Inc. is a family-owned business with over 20 years of experience crafting custom ceramic keepsakes in the Lower Mainland. We are a small, team-oriented studio that values artistic excellence, attention to detail, and sustainability.

We work in a collaborative and supportive environment. You can expect a casual dress code, team potlucks, occasional outings, and daily visits from our in-studio dogs, Cannon and Crash.

Position Overview
Please read the full posting carefully before applying. This role has specific qualifications and a long-term commitment. Incomplete applications will not be reviewed.

We are hiring a permanent part-time Delivery Driver who will represent Spawts to veterinary clinics across the Lower Mainland. This is not a courier or food delivery job- this is a front-line, relationship-based role that requires you to handle nuanced product inquiries, communicate with empathy, and maintain strong relationships with our vendors.

You will be responsible for delivering our one-of-a-kind ceramic keepsakes, representing our brand, and tracking delivery records. You must be reliable, proactive, and skilled in both administration and in-person customer service. Over time, this role could grow to include sales and account support, with additional hours and adjusted compensation for growing vendor relationships and increasing order volume.

Key Responsibilities

Reserve Modo vehicles for each delivery day
Pick up orders from our studio at 230-430 Railway St., Vancouver
Drive one of four alternating routes in the Lower Mainland
Communicate with clinic staff and respond to product inquiries
Deliver keepsakes with professionalism, warmth, and attention to detail
Maintain accurate delivery logs and perform light admin tasks
Perform quality checks to ensure the correct item reaches the right clinic
Deliver in all weather conditions
Identify opportunities to strengthen or grow client relationships
(Optional work expansion) Support sales/account health if skilled and interested
What We're Looking For

Required Qualifications:

Valid Class 5 BC Driver’s License
Minimum 5 years driving experience with a clean abstract (must be provided at interview)
5+ years of face-to-face Customer Service experience
5+ years of Administrative, Tracking, or Data Entry experience
Strong typing and record-keeping ability
Physically fit (able to lift up to 50 lbs, take stairs and manage vehicle entry/exit)
Fluent in English
Reside in the Vancouver/Lower Mainland area
If on a work permit: must be valid through at least March 2027 and provided upon interview
You’re a Great Fit If You:

Are dependable, self-directed, and detail-oriented
Have strong communication and interpersonal skills
Are perceptive and proactive in maintaining client relationships
Have a background or interest in sales/account management
Are curious about working in a ceramic production studio
Are looking specifically for a part-time role (2 days/week) you can commit to for 18-24 months
Compensation and Perks

$200 per day worked
12-16 hours per week (6–8 hours/day depending on route)
Paid per day (not hourly) - your $/hr increases as your route becomes more efficient
Casual dress
Dog-friendly, inclusive workspace
Team lunches and occasional outings
French not required
How to Apply

To be considered, you must submit both:

A cover letter explaining why this 2-day-a-week schedule fits your life- now and long term
A resume outlining your relevant Customer Service, Admin, and Driving experience
(Optional but welcome) Sales/account management experience noted clearly
Applications missing a cover letter will not be reviewed.

Application Deadline: July 1, 2025
Expected Start Date: July 21, 2025 (possibly sooner if available)

Learn More

Website: www.spawts.com
Instagram: @spawts

Spawts Studio Inc. is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to building a supportive, inclusive team.

Job Types: Part-time, Permanent

Pay: $200.00 per day

Benefits:

Casual dress
Company events
Store discount
Flexible language requirement:

French not required
Schedule:

Day shift
Monday to Friday
No weekends
Experience:

Admin/Tracking/Data Entry: 5 years (required)
Driving: 5 years (required)
Customer Service: 5 years (required)
Language:

English fluently (required)
Licence/Certification:

Class 5 Licence (required)
Work Location: In person

Application deadline: 2025-07-01
Expected start date: 2025-07-21