Delivery Manager

Job Type: Full Time

The Delivery Manager is accountable for the end-to-end delivery of products and solutions to meet customer needs and responsible for customer relationships across their span of control. He will be responsible for the relationships with their customers. In this role, you will be responsible for driving and supporting AI's development teams to plan and execute the Build, Release and Test of the products and solutions.

Key Responsibilities:
• Leading a team of (geographically dispersed) developers/resources to deliver technology projects on time and within budget
• Ensure that technology solutions are fit-for-purpose and aligned with architectural principles, standards and roadmaps
• Maintaining end-to-end accountability for customer satisfaction and overall delivery excellence
• Work with their teams to determine necessary activities to successfully deliver projects
• Ensure that the right type and number of resources that are required to fulfil the planned projects are available and in place through cooperation with Resource Planners (HR Team)
• Understanding the pipeline of demand and work with the Resource Planners to ensure an appropriate supply of resources
• Delivering customer satisfaction and overall excellence by identifying opportunities (or issues) and assisting with speedy resolution
• Juggling multiple and conflicting priorities in a timely and sensitive way, with full transparency to the related stakeholders
• Managing and leading complex stakeholders towards optimal solutions while helping them understand resource constraints and prioritisation
• Holding the teams to the highest standards, project discipline and accountability
• Continuously improving the technical delivery model and strategy, implementing and managing delivery with the associated teams. This will be critical to reaching AI's strategic objectives
• Leader and team player – sets example for tech leads, business analysts and others to follow
• Create an open, honest, accountable and collaborative team environment
• Strong customer orientation and able to manage customer expectations