Delivery Manager | TB

Job description
Location

Exeter

About The Job

Job summary

APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, not only because we believe it is the right thing to do, but because it will help us be more innovative and make better decisions.

Are you a passionate leader, with the ability to coach and drive your team to achieve performance and quality outputs?

Do you want to manage and shape the future of TB control efforts in a dynamic Customer Service Centre environment?

If so, we are looking for an enthusiastic and engaging Delivery Manager in the TB Customer Service Centre based in Exeter, and we would love to hear from you!

Job Description

As Delivery Manager, you will be responsible for the day to day leadership and management of the delivery teams within the TB Customer Service Centre managing the resources available to successfully deliver the key targets meeting the needs of policy and end-user customers. You will also be required to create and maintain plans to ensure that the TB Customer Service Centre can respond to any business continuity or disease outbreak situation, working with Team Leaders to ensure that individuals are fully trained to deliver business as usual and outbreak roles.

The role involves a wide range of work including, but not limited to, the following:
• Leading teams to deliver challenging targets within constrained resources.
• Providing a quality service to customers.
• Setting performance targets and managing team performance to achieve results.
• Work allocation and resource management in a complex and busy environment.

This post is primarily focused on the management of Bovine Tuberculosis (TB) processes, including the removal of TB infected animals and covers teams that are predominantly based in Exeter. You will also be working alongside our teams based in Stafford, Aston Down and Polwhele.

Please note that your role may involve overseeing removal of diseased animals to an abattoir, liaising with farmers and their agent's overcompensation valuations and payments (TB operational Delivery roles only).

Travel will be required to attend training courses and attend the Customer Service Centre sites previously mentioned. You must have a valid driving licence, or be able to call upon suitable alternate means of transport.

Person specification

We are looking for candidates who can demonstrate the following skills and experience:
• Experience of leading teams to deliver challenging targets within constrained resources.
• Experience providing a quality service to customers.
• Experience of setting performance targets and managing team performance to achieve results.
• Experience of work allocation and resource management in a complex and busy environment.
• Experience of leading continuous improvement and change projects.
• Knowledge of TB policy work areas.
• Familiarity with APHA administrative processes and policy.
• Experience of working with veterinarians or other professional staff groups.
• Exceptional organisational skills.
• Able to cope well in pressured environments.
• Provide collaborative yet decisive leadership, including leading teams through change.
• Able to build relationships with a wide range of delivery partners and customers.
• Excellent IT literacy.
• Excellent verbal and written communication skills.

Learning and Development

Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.

Due to the job requirements some of your training will be carried out in person and therefore whilst completing the training there may be an expectation to work from the Exeter office. In addition, there is an expectation that inductions are attended in person.

In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.

Workplace Arrangements

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time at APHA Exeter with the option to work the remaining time flexibly from home. 

Behaviours

We'll assess you against these behaviours during the selection process:
• Leadership
• Delivering at Pace
• Communicating and Influencing
• Managing a Quality Service

Technical Skills

We'll assess you against these technical skills during the selection process:
• A presentation relating to 'knowledge of improving work processes and implementing continuous improvements to ensure effective and efficient delivery' will be required.

Benefits

Alongside your salary of £32,136, Animal and Plant Health Agency contributes £+,30+ towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Further Benefits Offered Also Include
• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.
• An extensive range of learning & professional development opportunities tailored to your role.
• Access to a range of retail, travel and lifestyle employee discounts.
• Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme.
• Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances.

These are just a few of our benefits we offer. To find out the full range of what we offer refer to the Information Pack attached for more detail.

Things you need to know

Selection process details

This vacancy is using Success Profiles (opens in a new window) , and will assess your Behaviours, Strengths, Experience and Technical skills.

Application Process

As part of the application process, you will be asked to complete a CV and a 500-Word Personal Statement.

Further details around what this will entail are listed on the application form.

Sift

Should a large number of applications be received, an initial sift may be conducted using the Personal Statement only. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.

Sift and interview dates to be confirmed.

Interview

If successful at application stage, you will be invited to interview where you will be assessed on your experience, behaviours, technical skills, and strengths

A presentation or additional exercise may also be assessed.

Your interview will either be conducted face to face or by video. You will be notified of the location if you are selected for interview.

For the purposes of the selection process, the Lead Behaviour will be Leadership.

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Salary

New entrants are expected to start on the minimum of the pay band.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Location

As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s)

Where the location is ‘National’ the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.

Successful applicants currently employed by the hiring Defra organisation for this post may choose to remain in their current contractual location or may choose to change contractual location to one of those listed above. This should be discussed and agreed prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Defra includes the core department, APHA, RPA, Cefas and VMD.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:
• Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.
• Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Criminal Record Check

If successful and transferring from another Government Department, a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Childcare Vouchers

Any move to Defra from another employer will mean you can no longer access childcare vouchers. You may however be eligible for other government schemes, including Tax Free Childcare. Determine your eligibility at https://www.childcarechoices.gov.uk

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality Requirements

This job is broadly open to the following groups:
• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window) .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window) .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window) .

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job Contact
• Name : Recruitment Hub Team - Kay Edwards
• Email : recruitment.sdd@apha.gov.uk

Recruitment team
• Email : defrarecruitment.grs@cabinetoffice.gov.uk

Further information

If You Feel Your Application Has Not Been Treated In Accordance With The Recruitment Principles And You Wish To Make a Complaint, In The First Instance, You Should Contact

Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk

If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Click https://civilservicecommission.independent.gov.uk/contact-us/ to visit Civil Service Commission.