Deltek Solutions Architect

Innova Solutions has a client that is immediately hiring for an IT Support Specialist II

Position type: Fulltime/Contract

Location: Fremont, CA

Duration: 12 Months

100% Onsite Role

As an IT Support Specialist II, you will:

TOP 3 MUST HAVE SKILLS:

1. PC support and Mobile support

2. Microsoft, 365 support

3. Experience in Bio Pharma environment
• Does not need much lab experience, will mainly focus on end user and desk support** at least 3 years' experience

ESSENTIAL FUNCTIONS:

Provide desk-side and subject matter expert support for IT related services for employees in an office, clinical & research laboratory setting
• Support and troubleshoot system and network issues related to end-user, laboratory IT and VoIP equipment, according to standard operating procedures
• Recommend and test cost effective technical system improvements
• Drive IT projects and deliverables with the help of the Sr. IT Helpdesk Manager
• Proactively create corrective and mitigating steps to reduce future incidents and ticket volume
• Use an ITSM to manage all incidents and requests to ensure that work is completed to the customers satisfaction in a timely manner and according to the Service Level Agreements (SLAs)
• Manage Exchange Online including mailboxes, distribution groups, calendars
• Collaborate with internal departments to improve/create processes
• Work with internal departments and external vendors to implement new applications, services to end uses
• Participate in projects and act as a Subject Matter Expert for key technologies
• Contribute internal IT documentation and create technical bulletins to expand the knowledge base for handling support issues
• Assist users with activating and troubleshooting company-owned mobile devices
• Work directly with IT support teams for mission critical issues and adhere to department escalation policy
• Operate desktop imaging solution, application packaging, and configuration settings
• Responsible for supporting audio and visual equipment for conference rooms and educating employees in its use
• Identify, evaluate, promote, and implement customer support best practices
• Carrying a company issued mobile phone is required
• In partnership with other team members, lead the testing, configuration, installation and repair of IT related equipment
• Assist in configuring and maintaining Active Directory, Azure, Office 365, and VoIP accounts
• Provide training and mentorship to new IT Helpdesk Technicians
• Decommission hardware
• Configure and troubleshoot network printers
• Able to make some material decisions without consulting manager
• Participate in weekend on-call rotation on an as needed basis

QUALIFICATIONS:

• Education Level: B.S. or A.D. in Computer Science, Software Engineering, or equivalent work experience.

• Experience Level: 3+ years of relevant experience

• Preferred Experience/Skills:

• Experience with working in the pharmaceutical industry and regulated environments

• Ability to handle multiple tasks in a fast-paced environment with strong attention to detail

• Expert knowledge of Microsoft Operating systems

• Strong experience working with local Active Directory and Azure

• Ability to present formal and informal training and assistance to end users

• Apple iOS Systems

• Working knowledge of the administration of Microsoft Office 365 application suite

• Ability to find creative and “out-of-the-box” solutions to incidents and requests

• Ability to provide clear and logical thought processes to identify root causes of incidents

• Expert knowledge in the installation, configuration, upgrading, and troubleshooting hardware and software components

• Experience working with enterprise Anti-Virus technologies such as Trellix

• Able to work with people to establish goals, objectives, and change management plans

• Experience in installing and configuring Windows based applications using a software distribution tool

• Experience in working with enterprise Mobile Device Management technologies

• Working knowledge and understanding of network technologies such as TCP/IP, DNS, DHCP, VPN, routers, and switches

• Ability to understand and adhere to systems security and control procedures in accordance with departmental, and corporate standards

• Demonstrated skills in time management, scheduling, and task prioritization to meet deadlines and goals

• Desire to learn new technologies

• Outstanding customer service provider

• Exceptional interpersonal skills for written, and face to face communications

• Advanced experience within the Office 365 Admin Center and AZURE AD with an emphasis in Exchange Online Administration and troubleshooting

• Demonstrated project management skills

• Automox, Smart Deploy and Fresh Service experience a plus

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.

We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.

Thank you!

Ashutosh Bhadoria

Sr. Associate - Recruitment

PAY RANGE AND BENEFITS:

Pay Range*: $40.00- $43.00 per hour.
• Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1++8 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:
• Named One of America’s Best Employers for New Grads by Forbes 2024
• Named One of the Best Companies to Work for by U.S. News & World Report (Private Companies List, 2024-2025)
• One of the Largest IT Staffing Firms in the US – Ranked #3 by Staffing Industry Analysts (SIA, 2024)
• One of the Largest Staffing Firms in the US – Ranked #13 by Staffing Industry Analysts (SIA, 2024; includes Innova Solutions, Volt, & HireGenics)
• Named One of the Top Ten Private Companies in Atlanta by the Atlanta Business Chronicle (2023)
• One of the Largest Certified Minority Business Enterprises (MBEs) in the United States (NMSDC, 2024)
• AWS Advanced Tier Services Partner with 100+ certifications

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, ****** orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 4+3-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. § 1324b.

The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.