Dental Front Desk Coordinator

Job highlights
Identified by Google from the original job post
Qualifications
Proven experience in a front desk or administrative role, preferably in a dental office
Strong organizational and multitasking abilities
Excellent communication and interpersonal skills
Knowledge of dental terminology, procedures, and insurance processes
Proficient in using dental office software and general office applications
High school diploma or equivalent
Must be able to lift up to 15-30 pounds at time
Benefits
Medical
Dental (In-house)
Vision
401k plus Company Match
Paid Time Off
Holiday Pay
and more...
Responsibilities
The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed
This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk
Job Responsibilities will include but not limited too
Ability to interact with a variety of people and work as a team with multiple staff members
Exceptional customer service, greeting patients, answering telephones and scheduling appointments
Confirming dental insurance benefits and presenting treatment plans
Must be willing to learn additional tasks and responsibilities with growth
The ability to clearly communicate with patients regarding treatment using appropriate dental terminology
Checking patients in and out
Verifying insurance
Treatment planning
Making financial arrangements, etc
Mon 10:00 am - 6:30 pm
Wed 12:00 pm - 6:30 pm
Thur 10:00 am - 6:30 pm
Patient Interaction
Greet patients and visitors in a friendly and professional manner
Schedule appointments and maintain the appointment calendar
Answer phone calls and address inquiries or direct them to the appropriate department
Verify patient information and insurance details
Coordinate and schedule appointments based on dentist availability
Send appointment reminders to patients
Handle appointment cancellations and rescheduling
Ensures re-care is being booked
Follows up with patients on unscheduled treatment plans
Administrative Tasks
Maintain accurate patient records and update information as needed
Handle patient registration and check-in/check-out processes
Process and verify insurance information
Collect and record payments for services rendered
Oversees and participates in collections of aged receivables
Team Coordination
Coordinate with dental assistants and other staff to ensure seamless patient care
Address patient concerns and resolve issues related to appointments, billing, or service
Collaborate with dental professionals to handle patient complaints effectively
Job description
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Job Type

Full-time

Description

The Front Desk Coordinator will be responsible for overseeing and coordinating the front desk activities in the office along with assisting other areas when directed. This position plays a key role in providing excellent customer service, managing patient interactions, and ensuring efficient workflow at the front desk.

Job Responsibilities will include but not limited too
• Ability to interact with a variety of people and work as a team with multiple staff members
• Exceptional customer service, greeting patients, answering telephones and scheduling appointments
• Confirming dental insurance benefits and presenting treatment plans
• Must be willing to learn additional tasks and responsibilities with growth
• The ability to clearly communicate with patients regarding treatment using appropriate dental terminology
• Checking patients in and out
• Verifying insurance
• Treatment planning
• Making financial arrangements, etc.

Schedule
• Mon 10:00 am - 6:30 pm
• Tues 10:00 am - 6:30 pm
• Wed 12:00 pm - 6:30 pm
• Thur 10:00 am - 6:30 pm
• Friday 8:00 am - 1:30 pm

Benefits
• Medical
• Dental (In-house)
• Vision
• 401k plus Company Match
• Paid Time Off
• Holiday Pay
• and more....

Requirements

Patient Interaction
• Greet patients and visitors in a friendly and professional manner.
• Schedule appointments and maintain the appointment calendar.
• Answer phone calls and address inquiries or direct them to the appropriate department.
• Verify patient information and insurance details.

Appointment Management
• Coordinate and schedule appointments based on dentist availability.
• Send appointment reminders to patients.
• Handle appointment cancellations and rescheduling.
• Ensures re-care is being booked.
• Follows up with patients on unscheduled treatment plans.

Administrative Tasks
• Maintain accurate patient records and update information as needed.
• Handle patient registration and check-in/check-out processes.
• Process and verify insurance information.
• Collect and record payments for services rendered.
• Oversees and participates in collections of aged receivables.

Team Coordination
• Coordinate with dental assistants and other staff to ensure seamless patient care.

Problem Resolution
• Address patient concerns and resolve issues related to appointments, billing, or service.
• Collaborate with dental professionals to handle patient complaints effectively.

Qualifications
• Proven experience in a front desk or administrative role, preferably in a dental office.
• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Knowledge of dental terminology, procedures, and insurance processes.
• Proficient in using dental office software and general office applications.
• High school diploma or equivalent

Physical Requirements
• Must be able to lift up to 15-30 pounds at time.

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

Bright Direction Dental is an equal opportunity employer. In accordance with anti-discrimination law, it is the purpose of this policy to abide by these principles and mandates. Bright Direction Dental prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, traits associated with race, creed, color, religion, sex, ****** orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. Bright Direction Dental conforms to the spirit as well as to the letter of all applicable laws and regulations.