Deposit Operations Representative

Full job description
JOB SUMMARY

This position will provide support for the Bank’s Central Operations and Digital Banking related products and services while ensuring excellent customer services and support that is in compliance with Golden Bank, N.A. policies and procedures.

DUTIES

Perform Daily Large Item Review of Inclearing Checks
Reconcile Item Processing outages - Suspense Proof deposit items
Process deposit item adjustment from Chase
NCI images
Duplicated capture items
Encoding errors
Perform Bookkeeping mail and notice delivery duties.
Provide backup support for Chargeback and Return Items
Provide backup support for reconciling daily Cash – Teller
Knowledge of the Bank’s current digital banking products/services offering
Provide operational support, including troubleshooting and issue resolutions, for all digital banking solutions (ACH, Wires, Remote Deposit Capture, Merchant Card Processing, Bill Pay and Online/Mobile Banking)
Process business and consumer online banking enrollment including verification of owners and system setup
Assist in research of bill payment transactions using Master software application.
Review daily and monitor activity on the following reports:
Closed account report,
Teller file maintenance report
SilverLake Online Banking Report
Backoffice Report
Assist password reset and account reactivation for customers
Respond to Customer Service emails from online banking and bank website
Monitor NSF Returned items reports and OFAC reports from Master software application
Reconcile in house account
Contact Jack Henry support to resolve any Online/Mobile Banking or bill payment issues.
Communicate frequently and clearly with bank’s business units for sales and operational support
Quickly answer online customer inquiries via the phone in a friendly and courteous manner
Provide first call resolution while following strict procedures that meet compliance guidelines
Identify and offer customers the products and services they need and want to succeed financially
Operates as a team player.
Performs other duties and/or projects as assigned.
Regular and predictable attendance and punctuality