Deputy Area Manager

About Us:

Dhruv Research is a market research firm and has established itself as a pioneer in the usage of various technology tools to conduct studies and surveys. We conduct pan India studies, using various research tools, at unmatched scale, speed, and accuracy, expanding the possibilities of how survey data can be consumed in informing the public on the current issues and trends which are shaping the nation. We try to understand the opinion of people in different sectors such as Politics, Economy, Current Affairs etc.

Roles and Responsibilities:
• Managing and guiding a team of 20-25 individuals
• Ensuring compliance and achievement of targets at a daily/weekly basis
• End to end project planning and on ground implementation
• Monitoring and improving the performance of the field agents with assistance from Quality Assessment team
• Providing real time feedback to the field agents to improve the quality of the survey
• Conducting the periodic trainings of the field agents in order to ensure high compliance of the set survey procedures
• Accompanying survey agents on ground on a periodic basis to identify the issues in the quality of the collected data and design measures to improve the data quality on the defined parameters
• Assisting the central team in the hiring of the field agents by sourcing the profiles and conducting interviews
• Creating a pipeline of the field agents in case of shortfall in a particular region
• Ensuring engagement and retention of the survey agents and sourcing the survey agents in case of shortfall in a particular region
• Receiving and resolving the field escalations and the incident reports by coordinating with the responsible teams/ authorities as per the escalation matrix
• Minimising the per sample cost of the survey by ensuring a high rate of data collection without compromising the quality of the collected data
• Contributing in process optimisation, standardisation and rolling out scalable methods to improve operational efficient

Candidate Requirements:
• Graduation/ Post Graduation/ MBA/ PGDM in any discipline
• Work experience of 4 to 8 years as Operations/Sales Manager or similar role
• Proficiency in MS Excel, MS Word, Google Spreadsheets and Google Docs
• Ability to manage a distributed team of field agents
• Ability to multitask and work efficiently under pressure
• Ability to understand the data in the dashboards and take decisions accordingly
• Excellent time management skills with a proven ability to meet deadlines
• Willingness to travel in the assigned territory including overnight stay (Travel and accommodation allowances as per company policy)
• Excellent communication skill