Design Consultant

Urban Ladder is a leading omni-channel furniture company that aims to provide a curated destination for home solutions, to help the Urban Indian build well-furnished, beautiful homes.

Urban Ladder has distinguished itself based on design and impeccable service delivery experience. The vision is to continue to extend this excellence into the Retail space. As a Retail Store Manager, you will be primarily custodian of the Retail Store sales and operational success and continuance of the UL Brand experience at the Store. The role would include driving Store Revenue, mentoring and coaching a team of Design Consultants and ensuring high performance and efficiency. You’re also expected to initiate process improvements and developing performance enhancement and data tools to boost the success of your Store as well as the Retail vertical wherever possible.

Primary performance indicators.

● Store Revenue

● Store Operational Expenditure

● Shrinkage

● Customer Satisfaction levels

Role will include:

● Interact with the Customers and assist the process of Sale at the Retail Stores, by providing consultative inputs for purchase of products from our catalogue

● Liaise with stakeholders in different teams to provide the best suited solution for the customer’s requirements

● Achieve and work towards exceeding the monthly targets of Revenue and any other metric as communicated

● Execute tasks of store processes and daily operations at the store for maintaining the standards of store display and ambience

● Execute tasks as assigned during inventory and stock movement, by coordinating with the Operations and Sourcing teams

● Execute Visual Merchandising guidelines for the Store so that it consistently exudes our brand experience

● Take up initiatives and/or small projects as assigned for process improvements in daily tasks, data management Store Operations to boost Store efficiency and profitability

● Navigate between ERPs and data templates to manage your revenue and sales related data

● Requires working on Saturdays/Sundays

Desired Skills and Functional Experience:

● Retail / Selling and Customer Interaction experience is must

● Great command of communication / language (English + one vernacular at least) - ability to hold conversations with customers on their dream home, help them pick the right products, understand their sense of aesthetics and guide them accordingly

● High energy, cheerful person + ability to smile always despite the situation / time

● Empathy for people and situations; highly approachable person

● Honesty and transparency in communication; shows warmth in interactions

● Extremely hard-working and committed to the cause / values / vision of UL

● Love for beautiful homes, and all things beautiful; a love for aesthetics

● Willingness to learn rapidly + Ability to consistently make things better

● Ability to use technology effectively + Ability to use apps / tools to provide design / catalogue consultation