Design Researcher |12|Month FTC|

Job description
End Date
Friday 27 September 2024

Salary Range
£68,202 - £75,780

We support flexible working - click here for more information on flexible working options

Flexible Working Options
Hybrid Working, Job Share

Job Description Summary
Lloyds Banking Group is the UK's leading bank with over 30m customers and its biggest digital bank, with over 18 million active online customers. We've placed an ambitious transformation programme and a multi-channel approach to banking at the heart of our strategy to be the best bank for customers, backed by significant investment in our platforms and people over the next three years.

We serve millions of customers every day, from individuals and families to large businesses and corporations. This means we're well - placed to help Britain prosper by shaping the way we spend, save and borrow.

Job Description

JOB TITLE: Design Researcher - 12-Month FTCSALARY: £68,000 - £75,500LOCATION(S): London

HOURS: Full-Time

DURATION: 12-Month Fixed-Term Contract

WORKING PATTERN: Our work style is hybrid, which involves spending at least

two days per week, or 40% of our time in the London office.

About this opportunity

An excellent opportunity has arisen for a Design Researcher to join the Business commercial team at Lloyds Banking Group.

This is a very exciting opportunity for anyone interested in research and would like to bring that interest and passion to their everyday work life. We're looking for someone who is confident in their craft and flexible in their approach, who is comfortable navigating the unknown and can bring lots of experience in different research methods and stakeholder management.

As part of this team, you'll be immersed in and working with multiple-disciplinary colleagues, Data team, Behavioural Scientists, Creative Technologists, Service and Product Designer, Product Owners, at the bank.

It will be your role to:
• Work with senior managers and customers at the Group to help identify research gaps amongst a sea of reports and data.
• Work in a multiple-disciplinary colleagues to identify research questions, and help create and run research and experiments that assist decision making in support of those products.
• Analyse and report on findings, with recommendations.
• Ensure design, technology and business thinking is in all the work the team produces.
• Nurture a culture of inclusion, diversity, collaboration and co-creation.

What you'll need
• Extensive and demonstrable experience in design research, including ethnographic and longitudinal studies quantitative and qualitative
• Confidence in your craft as a researcher; can hit the ground running
• Display vast experience in different research methods; ability to work on own initiative
• Be flexible in your approach; ability to navigate the unknown
• Strategic approach to user research, with experience in considering business, technology and customer needs and aspirations together.
• solid experience in developing research briefs, conducting user research, analysing existing insights.
• Comfortable with statistical techniques to help analysis and interpretation; and working with a data team to uncover gaps.
• Strong communication skills to work across a range of situations and audiences.
• Knowledge of innovation, and some exposure on Jobs To Be Done.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms. We want our people to feel that they belong and can be their best, regardless of background, identity or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative. And it's why we especially welcome applications from under-represented groups.

We're disability confident. So if you'd like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:
• A generous pension contribution of up to 15%
• An annual performance-related bonus
• Share schemes including free shares
• Benefits you can adapt to your lifestyle, such as discounted shopping
• 30 days' holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

If you're excited by the thought of becoming part of our team, get in touch.

We'd love to hear from you!

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks. We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person.

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we're building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.