Desktop Support Engineers

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

The purpose of the Desktop engineer role is to provide onsite and remote desktop support by responding to and resolving incidents and service requests whilst maintaining a high level of customer satisfaction and investigate diagnose and resolve hardware and software faults related to end-user devices.

Responsibilities
Providing End User device technical support and a customer-oriented service experience.
Manning the technical hub for walk-up requests
Troubleshooting desktops laptops and tablets running a Windows OS (10 and 11).
Working within Azure AD
Working with and troubleshooting common enterprise applications (MS Office 365, Adobe, etc..)
Troubleshooting peripherals (printers, POS terminals, barcode scanners)
Ability to work with composure and professionalism when dealing with multiple demands.
Experience and Qualifications
Minimum 2 years experience with troubleshooting end user issues in a corporate environment.
ITIL v3 MCITP/MCTS and/or relevant technical qualifications highly regarded
What you’ll love about working here
We recognise the significance of flexible work arrangements to provide support. Be it remote work, or flexible work hours, you will get an environment to maintain healthy work life balance.
At the heart of our mission is your career growth. Our array of career growth programs and diverse professions are crafted to support you in exploring a world of opportunities.
Equip yourself with valuable certifications in the latest technologies such as AWS and Microsoft Azure.