Desktop Support Representative

Job highlights
Identified by Google from the original job post
Qualifications
Knowledge of Desktop Services and Support environments, best practices, and security requirements
Knowledge of Microsoft Office applications and other standard business applications
Familiar with Remote Access products (Microsoft Remote Desktop, Citrix, ShareFile, GoToMeeting)
Knowledge of LANs, WANs, TCP/IP and networking configuration and components
Knowledge of basic computer programming, commonly used concepts, practices, and procedures of computer science
Excellent skills related to the diagnosis and resolution of IT-related issues
Ability to install, configure, maintain, and upgrade desktop hardware and software applications
Excellent organizational and time management skills with the ability to prioritize, multi-task, and confidentially process and maintain data with accuracy
Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff
Effective oral and technical written communication skills to effectively communicate information to others as well as to present information in front of a group
Ability to provide high level of customer service, including active listening, prompt service and follow-up
Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals
Ability to learn and understand corporate policies and procedures and how they relate to Calista Brice’s goals
Highly self-motivated; able to work on own initiative
Ability to work effectively in a stressful environment
Ability to operate motor vehicle in a safe and efficient manner
Associates degree or vocational certificate in applicable technical discipline required; equivalent experience may be considered in lieu of degree when accompanied by current IT certifications (i.e. A+, Network+)
Minimum of one (1) year of experience in the technical support of a computer network and desktop environment
Valid state driver’s license and qualified to operate a vehicle under the conditions of the Calista Brice’s Driving Policy
Ability to pass drug, driving, and background screening
0-2 years 15 days
3-5 years 23 days
10-14 years 30 days
15-1+ years 33 days
Benefits
Pay Range: $28.00 - $32.00
Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers
We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals
Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies
Tuition reimbursement
Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums
FSA health care and/or dependent care/HSA with HDHP
Dental and Vision Insurance
Employee Assistance Program for you and your family
Company paid Life Insurance, AD&D, LTD
Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance
Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week)
May increase per years of service in eligible status.)
10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday
Eligible after 1 year of service, must be taken within the calendar year
401(K) match at $0.50 on the dollar up to 6% of your contribution
Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook
Responsibilities
As the Desktop Support Representative, you will work at the direction of the Desktop Support Manager to provide an effective and efficient level of IT support within the desktop support environment for all end users
Perform technical troubleshooting, repair, upgrades, and maintenance of computing systems via phone, remote access or on-site desktop support as needed
Document and maintain records/logs of repairs and fixes
Track assigned service requests and ensure completion within time and budget constraints
Recommend changes to systems and applications to avoid future incidents or problems
Communicate with customers regarding recurring service issues
Provide technical training to customers as needed, act as customer advocate
Engage in continuous on-the-job training and skill enhancement
Set up equipment for new users
Travel to client sites
Create/Update IT documentation as required
Work in a constant state of alertness and in a safe manner
Perform other duties as directed
This position has no supervisory responsibilities
Ability to convey information clearly, effectively, and professionally
Ability to assist Users in choice of appropriate hardware and software – desktops, laptops, PDAs, scanners, printers
Job description
Calista Brice LLC

Regular

Pay Range: $28.00 - $32.00

Why choose us?

Our founding company was built more than 50 years ago and has a legacy of welcoming new employees with our commitment to provide the best place to work by inspiring financial security and premier health and wellness programs for you and your family while enjoying an adventurous and dynamic culture.

What does Calista Brice LLC do?

Calista Brice, LLC, a subsidiary of Calista Corporation, is a lifecycle construction group that offers construction services in every phase of the construction cycle. We are a fast-paced growing collective of subsidiary businesses that operate in the dynamic construction, engineering, environmental, logistic, and equipment industries.

What can you expect?

As the Desktop Support Representative, you will work at the direction of the Desktop Support Manager to provide an effective and efficient level of IT support within the desktop support environment for all end users.

How will you do it?
• Perform technical troubleshooting, repair, upgrades, and maintenance of computing systems via phone, remote access or on-site desktop support as needed.
• Document and maintain records/logs of repairs and fixes.
• Track assigned service requests and ensure completion within time and budget constraints.
• Recommend changes to systems and applications to avoid future incidents or problems.
• Communicate with customers regarding recurring service issues.
• Provide technical training to customers as needed, act as customer advocate.
• Engage in continuous on-the-job training and skill enhancement.
• Set up equipment for new users.
• Travel to client sites.
• Create/Update IT documentation as required.
• Work in a constant state of alertness and in a safe manner.
• Perform other duties as directed.

Supervisory Responsibilities:

This position has no supervisory responsibilities.

Knowledge, Skills & Abilities
• Knowledge of Desktop Services and Support environments, best practices, and security requirements.
• Knowledge of Microsoft Office applications and other standard business applications.
• Familiar with Remote Access products (Microsoft Remote Desktop, Citrix, ShareFile, GoToMeeting).
• Knowledge of LANs, WANs, TCP/IP and networking configuration and components.
• Knowledge of basic computer programming, commonly used concepts, practices, and procedures of computer science.
• Excellent skills related to the diagnosis and resolution of IT-related issues.
• Ability to install, configure, maintain, and upgrade desktop hardware and software applications.
• Excellent organizational and time management skills with the ability to prioritize, multi-task, and confidentially process and maintain data with accuracy.
• Excellent interpersonal skills to work effectively and cooperatively with all levels of management and staff.
• Effective oral and technical written communication skills to effectively communicate information to others as well as to present information in front of a group.
• Ability to provide high level of customer service, including active listening, prompt service and follow-up. Ability to convey information clearly, effectively, and professionally. Ability to assist Users in choice of appropriate hardware and software – desktops, laptops, PDAs, scanners, printers.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions and procedure manuals.
• Ability to learn and understand corporate policies and procedures and how they relate to Calista Brice’s goals.
• Highly self-motivated; able to work on own initiative.
• Ability to work effectively in a stressful environment.
• Ability to operate motor vehicle in a safe and efficient manner.

Who is Calista Brice LLC looking for?

Minimum Qualifications:
• Associates degree or vocational certificate in applicable technical discipline required; equivalent experience may be considered in lieu of degree when accompanied by current IT certifications (i.e. A+, Network+).
• Minimum of one (1) year of experience in the technical support of a computer network and desktop environment.
• Valid state driver’s license and qualified to operate a vehicle under the conditions of the Calista Brice’s Driving Policy.
• Ability to pass drug, driving, and background screening.

Preferred Qualifications:
• Relevant professional certifications preferred.

More reasons you will love working with Calista Brice LLC:
• Competitive wages and bonus programs – We believe in developing our employees to progressively advance in their careers. We achieve this by providing you with annual performance reviews with recommendations on training to achieve your goals.
• Mentorship Program designed for employees to formalize a working relationship between seasoned professionals and young professionals to develop specific areas of knowledge to grow their careers within the family of companies.
• Tuition reimbursement.
• Health insurance through the Federal Employee Benefit Program (FEHB) with many plans to choose from with ridiculously low employee premiums.
• FSA health care and/or dependent care/HSA with HDHP.
• Dental and Vision Insurance.
• Employee Assistance Program for you and your family.
• Company paid Life Insurance, AD&D, LTD.
• Voluntary paid Life Insurance and AD&D as well as STD, Accident, Cancer/Critical illness, and Whole Life Insurance.
• Paid time off (based on an employee having 2080 paid regular hours per year (40 hours per week). May increase per years of service in eligible status.)
• 0-2 years 15 days
• 3-5 years 23 days
• 6-+ years 27 days
• 10-14 years 30 days
• 15-1+ years 33 days
• 20 or more years 37.5 days
• 10 Regular Holidays, 1 Bonus – Work Anniversary “Floating” Holiday. Eligible after 1 year of service, must be taken within the calendar year.
• 401(K) match at $0.50 on the dollar up to 6% of your contribution.
• Benefits may vary based on status of position and subject to associated plan eligibility provisions, or company handbook. For questions, please email the Human Resources Department at recruitment@calistabrice.com

How do you apply?

Please visit our careers page at www.calistabrice.com and select Calista Brice LLC. under the company tab.

You have questions, or need assistance with applicant accommodation, how do you reach a recruiter from Calista Brice LLC? Simply reach out to recruitment@calistabrice.com

As an Equal Opportunity/Affirmative Action Employer, we believe in each person’s potential, and we’ll help you reach yours.

Join us and let’s get started!

For the full job description including physical and environmental demands please reach out to recruitment@calistabrice.com

PREFERENCE STATEMENT

Preference will be given to Calista shareholders and their descendants and to spouses of Calista shareholders, and to shareholders of other corporations created pursuant to the Alaska Native Claims Settlement Act, in accordance with Title 43 U.S. Code 1626(g).

EEO STATEMENT

Additionally, it is our policy to select, place, train and promote the most qualified individuals based upon relevant factors such as work quality, attitude and experience, so as to provide equal employment opportunity for all employees in compliance with applicable local, state and federal laws and without regard to non-work related factors such as race, color, religion/creed, sex, national origin, age, disability, marital status, veteran status, pregnancy, ****** orientation, gender identity, citizenship, genetic information, or other protected status. When applicable, our policy of non-discrimination applies to all terms and conditions of employment, including but not limited to, recruiting, hiring, training, transfer, promotion, placement, layoff, compensation, termination, reduction in force and benefits.

REASONABLE ACCOMMODATION

It is Calista and Subsidiaries' business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities.

The statements contained in this job description are intended to describe the general content and requirements for performance of this job. It is not intended to be an exhaustive list of all job duties, responsibilities, and requirements.

This job description is not an employment agreement or contract. Management has the exclusive right to alter the scope of work within the framework of this job description at any time without prior notice.