Developer Experience Engineer

Job highlights
Identified by Google from the original job post
Qualifications
Love creating content and helping others learn
Are active on social media platforms such as X (Twitter), LinkedIn, or YouTube
Have a talent for explaining complex technical topics in an accessible way
Are fluent in writing and speaking English
Have at least 3 years of software engineering experience
You will be an exceptional fit if you also..
Have experience with web scraping, crawling, or data extraction tools
Can consistently work in Americas timezone
Have used Firecrawl in your own projects
Are active in developer communities like Discord and Pylon
Have experience with customer support platforms and tools
Honest and low-ego team
Ownership of problems and solutions
Benefits
100% remote team
Responsibilities
You will spend your time creating content, testing new features, providing customer support, and engaging with our developer community
While supporting and talking to customers, you'll come up with content ideas that will help and resonate with our users
Create high-quality content such as tutorials, guides, and demos to showcase the power of Firecrawl
Test new features and provide valuable feedback to the development team
Provide customer support by solving tickets on platforms like GitHub, Pylon, Discord, etc
Engage with our community, fostering relationships with developers and users
Generate content ideas based on customer interactions and needs
Write original content and help the team maintain a consistent voice and tone
Increase brand awareness by keeping our social media channels active
Plan long-term projects like launch weeks or new product announcements
Be the first to test new features and provide feedback before they are released
Enjoy testing new features and providing feedback
Are passionate about engaging with customers and providing exceptional support
Autonomy to “just ship it”
Job description
Firecrawl, the top web data collection tool for AI apps, is growing fast. We need your help to build a brand that developers will appreciate and want to use.

You will spend your time creating content, testing new features, providing customer support, and engaging with our developer community. While supporting and talking to customers, you'll come up with content ideas that will help and resonate with our users.

In this role you will...
• Create high-quality content such as tutorials, guides, and demos to showcase the power of Firecrawl
• Test new features and provide valuable feedback to the development team
• Provide customer support by solving tickets on platforms like GitHub, Pylon, Discord, etc.
• Engage with our community, fostering relationships with developers and users
• Generate content ideas based on customer interactions and needs
• Write original content and help the team maintain a consistent voice and tone
• Increase brand awareness by keeping our social media channels active
• Plan long-term projects like launch weeks or new product announcements
• Be the first to test new features and provide feedback before they are released

You will be a great fit if you...
• Love creating content and helping others learn
• Enjoy testing new features and providing feedback
• Are passionate about engaging with customers and providing exceptional support
• Are active on social media platforms such as X (Twitter), LinkedIn, or YouTube
• Have a talent for explaining complex technical topics in an accessible way
• Are fluent in writing and speaking English
• Have at least 3 years of software engineering experience

You will be an exceptional fit if you also...
• Have experience with web scraping, crawling, or data extraction tools
• Can consistently work in Americas timezone
• Have used Firecrawl in your own projects
• Are active in developer communities like Discord and Pylon
• Have experience with customer support platforms and tools

What It Means To Join The Team
• Autonomy to “just ship it”
• 100% remote team
• Modern tech stack
• Honest and low-ego team
• Ownership of problems and solutions