Digital Advisor - 12 month ftc

Full job description
Description


About Future Group

Future Group is not your traditional financial services company – we're a collective of superannuation funds and services committed to changing our planet now for a better tomorrow. When you join us, you’ll become part of a team united by a clear and important mission: to lead the investment movement by advocating and campaigning for a future worth retiring into.

We are looking for someone to join our purpose-led high-growth scale-up in a Digital Advisor position for a 12 month ftc, ideally starting early March 2025.

The Digital Advisor role exists to empower our members to take action in their superannuation; coaching them to achieve their best possible retirement by using the tools and features available to them via our smartMonday (sM), Guild Super (GS) and Childcare Super (CS) brands. And the best bit, you’ll get to work with some fantastic work mates!

Future Group strongly encourages applications from people with diverse lived experience and identities, as the problems we face are complex, and the more diverse our team is, the better our solutions become. We strongly encourage applications from people with Aboriginal and/or Torres Strait Islander backgrounds, who have caring responsibilities, from culturally and racially marginalised groups, people with disability, people who experience ageism, LGBTQIA+ people, and people who experience social exclusion because of their social class. We are a team that is all about building a strong workplace culture, that's not only diverse, but competent. We are always learning and doing better together, and holding ourselves to account on our values.

If you require any adjustments throughout the recruitment process, please let us know. We want to ensure our recruitment process is equitable for all, and we’ll happily make any reasonable adjustments where required.

About The Digital Advisor role
Supporting our members with a variety of requests via phone, email and live chat channels - whether that's providing factual information and General Advice on the topics of investments, insurance, contributions, retirement adequacy and pension / TTR, providing a pathway to Personal IntraFund Advice, or assisting with website, login and administrative enquiries
Showing empathy and support in resolving dissatisfactions and lodging complaints to our Operations team
Supporting non-members with factual information about products, processes and details
Collaborating with other Future Group teams to resolve specific member enquiries and foster positive influence on member experience, engagement and efficacy
Building brand value by sharing the businesses language and ethos.

You'll love this job if


You find superannuation opaque and frustrating, if you had the chance to revolutionise the industry to be better for people, you would
You love sharing your ideas and seeing what happens. At this scale-up, you're not just a small fish in a big pond. Your contributions have a direct influence on our impact and how we work
You like to be kept on your toes - change is inevitable here. You like to tackle new challenges, and maybe even discover talents you never knew you had.
You've a passion for superannuation and helping people

We're looking for someone who


Believes in Future Group’s mission and has a passion for moving Australia’s money out of fossil-fuels and into renewable energy
Believes in using the power of money to build a sustainable and equitable world
Has bags of empathy and enthusiasm - you're a natural communicator, you understand how to listen and support others, and you have great customer service skills
Is a superannuation all-rounder
Is ideally RG146 accredited

Why would you enjoy working at Future Group?


A purpose-driven organisation - spend your days working on making this world a better place! The more we grow, the bigger the impact we are making on climate change and inequality
A B Corp organisation that cares about how it behaves inside and out
AFR’s Best Place to Work 2022 for the banking, superannuation and financial services sector
Flexibility to fit work into your life (not your life around our work). School drop-offs/pick-ups and lunch-time gym sessions are a thing here
The choice to work from home, from one of our co-working spaces, from anywhere within Australia or even from overseas (for a short period of time)
Fun company-wide events
Progressive, people-focused policies and benefits including Menstrual and Menopausal Leave, Public holidays swaps, Cultural Leave, Mental Health Leave and Gender Affirmation Guidelines and Leave
We offer employee network groups for people from diverse backgrounds: SuperGenders for cisgender women, trans men and women and non-binary folks; SuperGlobal for culturally diverse folks; and SuperPride for LGBTQIA+ folks. The groups are a safe, supportive space for people to share experiences and ideas
An inclusive parental leave package, with 20 weeks’ paid parental leave for birthing and non-birthing parents of all genders
A laptop you can use to work remotely plus an allowance to make your working from home setup comfortable
Other perks such as access to our Employee Assistance Program (EAP), the ability to purchase leave, novated leasing arrangements for electric vehicles, and a few more to find out!

About Future Group

Future Group is on a mission to change our planet today to secure a better tomorrow. We’re a superannuation-focused company that’s leading the ethical investment movement to advocate for a future worth retiring into.
Our vision is for a future where all of Australia’s retirement savings contribute to positive social and environmental impacts. Together we can use the power of money to build a sustainable and equitable world.