Digital Analyst

Job details
Job type
Permanent
Full-time
 
Location
Mascot NSW
 
Benefits
Pulled from the full job description
Parental leave
Gym membership
 
Full job description
Posted: 26/06/2025
Closing Date: 24/07/2025
Job Type: Permanent - Full Time
Location: Collingwood or Mascot
Job Category: Banking and Financial Services
Through the merger of Bank Australia and Qudos Bank we’re creating a better, stronger and more resilient bank for our customers and employees. As one company with two trusted brands, we’re building on the strong foundations of our history and shared values as we bring together the best of both banks.

The Digital Analyst supports the effective delivery of customer-facing digital services, including the Mobile App, Internet Banking, and online onboarding. Working within a small digital team and broader digital delivery function, the role spans the full lifecycle of digital channel development—from research and analysis to feature deployment and continuous improvement.

The analyst collaborates with external partners and internal stakeholders, tracks releases, provides reporting, and acts as a subject matter expert. They also support staff across the business to ensure features are delivered on time, on budget, and in line with the Bank’s values.

Why join us

We have big plans to become Australia’s most trusted bank and a leading purpose-driven business.
As a certified B Corp, we’re part of a global business community who meet the highest social and environmental standards, putting purpose over profit.
Every role and person in our bank is essential to bringing our values, purpose and aspiration to life.
We offer flexible working options, competitive salary and 13% super.
Our staff have access to a range of meaningful benefits to support their physical and mental wellbeing including 24/7 free counselling, free flu vaccinations and discounted gym memberships.
We also support staff with study assistance, paid parental leave (regardless of gender), volunteer, bereavement, gender affirmation and family violence leave; and the opportunity for bonus annual leave.
We support our staff to grow their careers through learning and development and an organisational culture where we reward and recognise innovation and values, not long hours.
We are committed to building an inclusive culture and a diverse workforce that reflects the Australian community.
We care for a conservation reserve – where we work with key partner organisations to protect threatened species and involve staff in conservation.
What you will be doing

Align channels to the bank’s customer centric design and customer experience direction
Coordinate and support the Internet Banking and Mobile App service
Support the Digital Experience Manager with the research and analysis of potential/existing features and user experience for our digital banking services including Mobile App and Internet Banking
Aid the continual improvement of processes/systems to deliver business value and requirements
Management and coordination of our 3rd party delivery platform strategic partners
Plan and facilitate digital banking release activities across the development lifecycle
Communicate release schedules, release status, and release scope
Issues and risk management
Work closely with our fellow collaboration development partners in developing the shared platform
Manage release processes and readiness criteria
Coordination of working groups
Status Reporting and stakeholder communications
What you will bring

Experience with digital channels and release management or project coordination
Strong written and verbal communication, relationship-building, and influencing skills
Skilled in managing stakeholder expectations and collaborating effectively
Detail-oriented with a focus on process improvement and accuracy
Customer-centric mindset with exposure to user experience principles
Able to prioritise and meet deadlines across multiple complex tasks
Proficient in data gathering and analysis to support business needs
Adaptable, organised, and thrives in fast-paced, dynamic environments
Familiarity with project management methodologies (Agile, Waterfall, etc.)
Demonstrated initiative and commitment to high-quality, team-based outcomes
Commitment to Bank Australia’s purpose, aspiration, values and brand as well as the B Corp ethos.
By submitting an application you agree to Bank Australia’s Privacy Policy for applicants and confirm that you are legally able to work in Australia. Bank Australia is an equal opportunity employer committed to sustainable development. We encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander people, people from different cultural backgrounds and people with disabilities because we want to reflect the diversity of our communities. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Bank Australia reserves the right to withdraw this advertisement at any time. Candidates will be progressed as applications are received, rather than after the advertisement closure date. If you wish to be considered, please submit your application as soon as possible. Please note, the successful candidate will be subject to satisfactory background checks including but not limited to police and previous employment.

 
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