Digital Current Account|ho
- Category: Work from home Jobs
- Location: Mumbai, Maharashtra
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 25K to 26K
- Published on: 2025/09/21
Key Attributes: (1)Good understanding along with experience of at least 7-10 years in the area of Business Banking / Current Account business. (2) Conceptual understanding of Current Account opening - KYC grids & digital journeys (3) In addition to core knowledge of Business Banking/Current Accounts, previous experience with operations/process team will be added advantage (4) Good written & communication skills Job Role: (1)Managing day to day activities ( BAU ) for both Assisted & DIY journey Assisted - BAU ( All constitutions). - Managing Digi CA help desk which will consist of 6 member team ( 4 Out sourced + 2 On rolls ) - Help desk helps will help resolving tech queries & iron out understanding gaps of channel - Vendor discussion/ meetings with L1/L2 & understand RCA for production issues DIY - BAU ( All constitutions) - Lead a 5 member team ( 4 On rolls + 1 Outsourced) which will manage DIY journey - Provide assistance to DIY customers through Co-browsing services & Midoffice - Connect with customers and handle escalations if any (2) Study and ideate processes and regulations and provide solutions for easing out digital journey for sales teams as well as customers (3) Create regular MIS & Dashboards for monthly reviews (4) Will be a service point of contact for accounts through Alliance (4) Will be responsible for audit & regular check on the process & functioning of DIY journey (5) Coordinate with other verticals like BSG, IT, Compliance, Legal etc Job requirements: An MBA from a good Institute with 8-12 years of experience in Banking, preferably in Retail Liabilities
Related jobs
-
Branch Operation Analyst| AS
Apply Branch Operation Analyst, AS Deutsche Bank Mumbai, Maharashtra Apply 17 hours ago Full–time Position Overview Job Title- Branch Operation Analyst, AS Location- Mumbai Role Description This specialized position involves daily deal processing, co...
-
Remote Video Editor Job at SSB Media
About Company: SSB Media is a dynamic and innovative content creation company specializing in producing story-based content for YouTube. Founded in 2024, we have rapidly expanded our reach, now boasting a global audience of 5 million viewers, with 70...
-
Associate Biostatistician | Remote from India
Are you seeking a purposeful and rewarding Statistician career opportunity? Our Biostatistical team is growing in India, and with big ambitions and a clear vision for the future, now is the time to join Clario as a Associate Biostatistician. These po...