Digital Solutions - Customer Success Engineer

Job description
HP’s Digital Solutions team is looking for a senior Australia based post sales technical customer success engineer to join the team to help customers implement HP’s software solutions with a primary focus on DEX. While the role is primarily post-sales, this candidate will also occasionally assist in strategic presales technical activities. The ideal candidate understands Microsoft Windows endpoints, Azure, Intune, and has experience with service delivery.

KEY QUALITIES FOR SUCCESS

Agile + Flexible. Can adapt and pivot effortlessly to new information and realities to get the job done.
Lead Strategically + Execute Tactically. Ability to think, engage and lead strategically (including with senior business leaders) and enjoy rolling up your sleeves and working tactically with individuals across the organization to get work done.
Leverage Insights + Customer Orientation. Use data to deliver actionable insights to customers to demonstrate value of HP’s Digital Solutions.

Primary Responsibilities

Serve as the customer’s post-sales HP Digital Solutions expert.
Assist customer in whatever manner is required as it relates to implementing and integrating HP software solutions within the customer’s environment.
Work to ensure that HP products are properly integrated with existing customer tool sets.
Be the customer’s voice internally, airing their feature requests, support issues, and concerns, and championing them to solution.
Establish a regular cadence with customer to ensure they are getting full value out of their HP software investment.
Provide technical management & escalation within accounts, providing customers with access to product and engineering teams for issue resolution.
Play a proactive role including account and business relationship technical management activities.
Drive customer satisfaction by delivering technical documentation and information to customers.
Document customer activity within the CRM.

Preferred Qualifications

Solid experience in services delivery involving endpoint solutions.
Technical understanding of endpoint solutions and how these solutions are managed.
Customer-facing experience including understanding of customer success for software-based services.
Exceptional collaboration and relationship-building skills with the ability to develop strong working relationships at all levels of management, both within the customer organization and within HP.
Technical knowledge of software deployment tools & techniques such as SCCM, Intune, PowerShell scripting, etc.
At least 10+ years related technical experience developing, implementing, managing, and sustaining Enterprise global IT systems.
Good understanding of Windows endpoint OS and OS management.
Hands on experience with deploying, troubleshooting, and updating endpoint software.
Comfort communicating, navigating, and sustaining relationships at all levels within targeted accounts
Bachelor of Sciences: Computer Engineering, Systems Engineering or relevant experience.
Travel is expected to support customer activities.

Why HP Australia?

Australian Market Leader across PC & Print
A wide and varied product portfolio to market
Recognised globally as an Employer of Choice and certified as a Great Place to Work 2023
Cultivates and encourages a diverse and inclusive culture with multiple Business Impact Groups
Gold Level, Skilled Workplace Accreditation from Mental Health First Aid Australia
Market Leading Mentoring Program
Recognised and one of the world’s most sustainable companies
Wellness Programs
Flexible work environment
Supportive team culture
Also encourage Aboriginal and Torres Strait Islander people looking to start or continue their career in HP.

Thanks for taking the time to review our available position, if you think it is a match for your experience and interests please apply today – we are eager to learn more about you!