Digital Trustee

We are seeking someone who is tech savvy with impeccable communication skills to join our Digital Trustee team. Every conversation you have with our customers is an opportunity to learn more about their needs, hopes, fears and dreams. You will understand that one size doesn't fit all and will tailor our offerings to meet the unique needs of each customer.

You work with customers to prepare their will, enduring power attorney and statement of wishes documents using our online platform. You will also assist customers who are using our self-serve option by engaging with them using live chat and phone support.

This is a dual role - one where you will work closely with our digital and user experience teams, but will also be part of our wider Retail customer centre network, staying up to date with our products and services.

We provide online support from 8.30am - 7pm so are looking for candidates who are able to work a mix of two shifts, 8.30am - 5pm and 10.30am - 7pm. The working week for this role will be Tuesday to Saturday.