Director, Channels Plus

At SiteMinder we believe the individual contributions of our employees are what drive our success. That’s why we hire and encourage diverse teams that include and respect a variety of voices, identities, backgrounds, experiences and perspectives. Our diverse and inclusive culture enables our employees to bring their unique selves to work and be proud of doing so. It’s in our differences that we will keep revolutionising the way for our customers. We are better together!

What We Do…

We’re people who love technology but know that hoteliers just want things to be simple. So since 2006 we’ve been constantly innovating our world-leading hotel commerce platform to help accommodation owners find and book more guests online - quickly and simply.


We’ve helped everyone from boutique hotels to big chains, enabling travellers to book igloos, cabins, castles, holiday parks, campsites, pubs, resorts, Airbnbs, and everything in between.


And today, we’re the world’s leading open hotel commerce platform, supporting 47,000 hotels in 150 countries - with over 125 million reservations processed by SiteMinder’s technology every year.

About the Director, Channels Plus...

Channels Plus is a new line of business at SiteMinder and one of the three core pillars of our Smart Platform strategy. It provides a frictionless way for our 47k+ properties to connect to multiple online distribution partners in a transaction-based pricing model. It launched in 2024, and is continuing to scale towards aggressive growth targets in the current and coming years.

The Director, Channels Plus will join the Strategic Operations Team and the Senior Leadership Team of the company to drive this growth business, setting the overall strategy and working cross-functionally within SiteMinder to achieve the commercial outcomes.

The Director will need to work closely with a broad set of cross-functional peers, along with key external parties including online distribution partners and service vendors. This role requires an individual who is analytical, persuasive and driven, and capable of operating at a strategic and tactical level. In working with peers across a large portfolio of products, this person must be a leader with exceptional influencing skills who can engage and coordinate cross-functional resources and drive commercial outcomes aligned to strategy (without direct line authority). You will be part of a tightly knit team, and work with colleagues globally to help define new initiatives and deliver frictionless customer experiences as we grow and scale.

What you'll do...

Own the overall business prioritisation and P&L for the new and growing Channels Plus business at SiteMinder

Drive the strategy & execution across the relevant senior functional leaders, including Sales & Marketing, Customer Onboarding, Success & Support, Product & Technology

Operationally lead the commercial side of the program, including working with the Partnerships team on contracting new distribution partners, Finance on modelling and forecasting future growth, identifying and securing new commercial partnerships, and managing key external relationships

Understand key levers and build an optimisation function to develop ability to drive yield on partner channels

Identify future expansion opportunities, build business cases and executive buy-in

Single point of contact for commercial escalations for Channels Plus product as well as day to day oversight of business operations

Continue to develop the program operational cadences, reporting, and regularly update the Executive Leadership team and SiteMinder Board on commercial and operational progress

What you'll have...

Extensive experience in management consulting, start-ups, business management, product management, or revenue generation. Experience in hospitality and/or hotel distribution will be highly regarded.

Proven ability to collaborate with a diverse, cross-functional stakeholder group and influence commercial outcomes at all levels, utilising an open and effective communication style.

Pragmatic, can-do approach to solving problems - comfortable working with unfamiliar concepts, identifying levers that can move the outcome, and working cross-functionally to develop and implement solutions

Strong analytical and communication skills - comfortable both interrogating datasets for insights, as well as communicating these effectively to senior leadership

Excel in a fast-paced, high-growth environment; exceptionally comfortable with ambiguity and decision-making in the absence of perfect information, and comfortable communicating with executives on a high profile program

Ability to negotiate and work effectively with external partners to develop and drive joint initiatives to support the shared goals of our hotels, partners, and SiteMinderls

Experience in hotel distribution, pricing, marketplace analysis/optimisation, and/or conversion optimisation on OTAs will be particularly well regarded.

Demonstrate a hands-on approach to problem-solving and task execution

Basic SQL experience is a plus

Our Perks & Benefits…
Equity packages for you to be a part of the SiteMinder journey
Hybrid working model (in-office & from home)
Mental health and well-being initiatives
Generous parental (including secondary) leave policy
Paid birthday, study and volunteering leave every year
Sponsored social clubs, team events, and celebrations
Employee Resource Groups (ERG) to help you connect and get involved
Investment in your personal growth offering training for your advancement