Director of Business Development and Alternative Dispute Resolution |ADR| Services

Job highlights
Identified by Google from the original job post
Qualifications
Education & Experience: Bachelor's degree required in business, legal, or related discipline
Business Development Skills: Proven track record of identifying, pursuing and closing new business opportunities
Adept at building and managing client relationships
Strategic thinker with strong sales and negotiation abilit
Strong presentation and communications skills (written and verb
Technology Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPo
int.Travel: Ability to travel periodically (20%) to clients, training events, and other AAA offices and conferen
Fluency in Spanish prefer
Benefits
The starting annual salary range for this role is $+0,000 - $+5,000 with annual incentive opportunity targeting 10%
We offer a competitive compensation package, including incentives
Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefit
Responsibilities
The ideal candidate will be able to apply their passion for growing the business to the ADR field, and the ability to represent the AAA as a polished and persuasive speaker
iesServes as primary case management contact with parties and mediators on assigned cases; makes decisions on case issues in consultation with the Regional
VP.Proactively identifies and pursues opportunities to grow the organization's ADR services business
Develops strategic plans and pitches to potential clien
ts.Plays a vital role in the regional legal, business and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services
Builds and maintains strong relationships with clients, prospects, and industry partne
rs.Develops and delivers engaging presentations to various stakeholder groups, effectively communicating the organization's value propositi
on.Manages assigned cases and ensures information is entered and maintained in case management system; makes case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discreti
on.Advises arbitrators on procedural hearing management and related issu
es.Analyzes needs, problems and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; responds to inquiries regarding AAA's ADR services in a timely mann
er.Participates in hearings/conferences and provides feedback and recommendations where appropriate to the RVP in order to maintain or improve the quality and delivery of servic
es.Helps recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participates in review of panel members based on existing caseloads and nee
ds.Reviews and tracks trends regarding the regional markets where we provide our servic
es.Assists with arbitrator training programs, education programs/conferences and elections as necessa
ry.Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practic
es.Demonstrates regular, reliable, and predictable job attendan
Attends on-site and in-person meetings and training sessio
Job description
We are actively recruiting for a Director of Business Development and Alternative Dispute Resolution (ADR) Services to drive business development, promote dispute resolution services, and manage the administration of arbitration and mediation cases. The ideal candidate will be able to apply their passion for growing the business to the ADR field, and the ability to represent the AAA as a polished and persuasive speaker.

This is a hybrid position based out of the AAA’s Miami office (candidate must reside within 125 miles of the office). The starting annual salary range for this role is $+0,000 - $+5,000 with annual incentive opportunity targeting 10%

.
The American Arbitration Association (AAA) is the leading provider of arbitration and mediation dispute resolution services, and has consistently been named one of the 50 best non-profits to work for by the Non-Profit Times, our employees enjoy rewarding careers in a fast-paced, results-driven environment. We offer a competitive compensation package, including incentives. Eligible employees also participate in a comprehensive benefits program that includes medical, dental, orthodontia, vision coverage, student loan repayment, 403(b) retirement plan with substantial company match, discounted pet insurance, and generous paid-time-off benefit

s.
Responsibilit
• iesServes as primary case management contact with parties and mediators on assigned cases; makes decisions on case issues in consultation with the Regional
• VP.Proactively identifies and pursues opportunities to grow the organization's ADR services business. Develops strategic plans and pitches to potential clien
• ts.Plays a vital role in the regional legal, business and ADR communities, focusing on being a resource to facilitate dispute resolution and promote the use of AAA's ADR services. Builds and maintains strong relationships with clients, prospects, and industry partne
• rs.Develops and delivers engaging presentations to various stakeholder groups, effectively communicating the organization's value propositi
• on.Manages assigned cases and ensures information is entered and maintained in case management system; makes case-related decisions by applying knowledge of rules and procedures and exercising independent judgment and discreti
• on.Advises arbitrators on procedural hearing management and related issu
• es.Analyzes needs, problems and trends of users as well as the quality of service delivered by pulling relevant metrics from the existing database; responds to inquiries regarding AAA's ADR services in a timely mann
• er.Participates in hearings/conferences and provides feedback and recommendations where appropriate to the RVP in order to maintain or improve the quality and delivery of servic
• es.Helps recruit panel members consistent with AAA's Qualification Criteria for Admittance to the Roster of Arbitrators and Mediators; participates in review of panel members based on existing caseloads and nee
• ds.Reviews and tracks trends regarding the regional markets where we provide our servic
• es.Assists with arbitrator training programs, education programs/conferences and elections as necessa
• ry.Ensures confidentiality of case information and case records; adheres to the AAA's information security and data privacy policies, procedures, and practic
• es.Demonstrates regular, reliable, and predictable job attendan
• ce.Attends on-site and in-person meetings and training sessio

ns.
Qualificat
• ionsEducation & Experience: Bachelor's degree required in business, legal, or related discipline. Advanced degree or JD preferred; 3-5 years of related work experience in a business development role, preferably in the Legal Services field; or an equivalent combination of education and work experie
• nce.Business Development Skills: Proven track record of identifying, pursuing and closing new business opportunities. Adept at building and managing client relationships. Strategic thinker with strong sales and negotiation abilit
• ies.Strong presentation and communications skills (written and verb
• al).Technology Skills: Intermediate proficiency with Microsoft Word, Excel, Outlook, and PowerPo
• int.Travel: Ability to travel periodically (20%) to clients, training events, and other AAA offices and conferen
• ces.Fluency in Spanish prefer

red.
The American Arbitration Association is an equal opportunity employer (EEO) and considers all employees and applicants for positions without regard to race, color, religion, gender, ****** orientation, national origin, age, disability, marital status, or status as a covered veteran in accordance with applicable federal, state and local
laws.