Director of Food and Beverage

Full job description
As Director of Food and Beverage you’ll lead and direct food and beverage operations, ensuring quality service and standards are maintained to deliver a memorable guest experience. Always following government regulations concerning health, safety or other requirements.

Your day to day

People


Direct everyday activity, plan and assign work ensuring you always have the right staffing numbers
Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues
Train colleagues to make sure they deliver with compliance and to the standards we expect
Drive a great working environment for teams to thrive linking up departments to create sense of one team
Promote teamwork and quality service through daily communication and coordination with other departments
Recommend or initiate any HR elated actions where needed Guest

Guest Experience


Make sure all food and beverage equipment is in operational condition and regularly cleaned
Make sure all food and beverage facilities including banquet/convention spaces are clean and properly stocked to anticipated business volume. Notify engineering immediately of any maintenance and repair needs
Establish and achieve quality and guest satisfaction goals. Help guests with their requests and
complaints making sure you maintain a high level of guest satisfaction
Analyse guest insights to identify and meet customer expectations and build on guest loyalty
Regularly communicate with guests to ensure expectations are met
Responsible Business


Manage hotel food and beverage marketing programmes and participate in and maintain system
wide food and beverage marketing programmes and promotions
Keep an eye on competitor activity / industry innovation. Review and approve menu design and
concepts with the Executive Chef
Make sure food and drinks are secure and stored safely always keep stock replenished to minimise
waste
Handle food and beverage inventory procedures. Determine minimum and maximum stocks for all
food, beverage, material, and equipment
Other ad hoc duties unexpected moments when we have to pull together to get a task done
May also serve as manager on duty

Financial


Help prepare the hotel’s annual budget and the setting of departmental goals
Monitor budget and control expenses with a focus on food, beverage, and labour costs
Working with the catering office, identify additional sales opportunities to enhance revenue
Drive promotions that deliver great dining experiences for guests at a good value
Make sure credit and financial transactions are handled securely
What we need from you

Bachelor’s degree / higher education qualification / equivalent in Hotel Management, culinary arts, or
related field
4+ years’ related experience, including management experience
Excellent communication and interpersonal skills
Ability to lead a large and diverse team
Must obtain certifications or permits as required by local governmental agencies.
How do I deliver this?


We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG ® hotels. Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific,
core service skills.

True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

True Confidence : having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

True Listening : focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

True Responsiveness : is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.