Director of Operations-Warwick Hotel Rittenhouse Square, Philadelphia, PA

Qualifications
Minimum of 5 years of progressive leadership experience in hotel operations, with at least 2 years in a Director-level position
Proven track record of achieving operational excellence, meeting financial targets, and exceeding guest satisfaction goals
Strong knowledge of hotel revenue management, cost control principles, sales & marketing strategies, and operational processes
Excellent communication, problem-solving, and interpersonal skills with the ability to work collaboratively across all levels of the organization
Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and delegating effectively
Proficiency in hotel management software systems (e.g., Opera, Marriott systems) and Microsoft Office Suite
Benefits
Competitive salary and performance-based incentives
Comprehensive health and wellness benefits
Retirement savings 401(k) with employer matching
Generous paid time off (PTO) and holidays
Career advancement opportunities and professional development programs
A welcoming and inclusive company culture that values diversity
Responsibilities
As a critical member of our leadership team, the Director of Operations will play a pivotal role in enhancing guest satisfaction, operational efficiency, and financial performance across all departments
The ideal candidate will possess strong leadership skills and a strategic mindset with the ability to inspire and guide teams towards achieving excellence
Lead and inspire all hotel departments, including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Administration, ensuring smooth operations and high-quality guest service
Develop and execute innovative operational policies, procedures, and initiatives to enhance guest satisfaction, staff performance, and operational efficiency
Regularly assess key performance metrics—such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational costs—and proactively address any performance gaps
Collaborate closely with department heads to develop and manage annual budgets, capital expenditure plans, and revenue optimization strategies that align with hotel goals
Foster a positive work culture by promoting employee engagement, offering comprehensive training, and recognizing outstanding performance across teams
Ensure compliance with all Warwick Hotel standards, corporate policies, and relevant local regulations to maintain a consistently high level of service
Lead, mentor, and develop a diverse team of managers and staff, providing feedback, coaching, and growth opportunities to encourage professional development
Build and maintain strong relationships with guests, local partners, vendors, and the community to drive repeat business and enhance the hotel’s brand reputation
Stay ahead of industry trends, competitive developments, and technological advancements to proactively implement improvements and innovations
Job description
Job Title: Director of Operations

Company: Warwick Hotel Rittenhouse Square

Location: Philadelphia, PA

About Us

At the Warwick Hotel Rittenhouse Square, we are committed to delivering unparalleled guest experiences while fostering a vibrant and supportive work environment for our team members. Our legacy of luxury and excellence drives our passion for exceptional service, and we are seeking a dynamic and visionary Director of Operations to lead our operations team and ensure our continued success.

Job Description

We are in search of a highly skilled and results-driven Director of Operations to oversee and elevate the day-to-day functions of our premier hotel property. As a critical member of our leadership team, the Director of Operations will play a pivotal role in enhancing guest satisfaction, operational efficiency, and financial performance across all departments. The ideal candidate will possess strong leadership skills and a strategic mindset with the ability to inspire and guide teams towards achieving excellence.

Responsibilities
• Lead and inspire all hotel departments, including Front Desk, Housekeeping, Food & Beverage, Maintenance, and Administration, ensuring smooth operations and high-quality guest service.
• Develop and execute innovative operational policies, procedures, and initiatives to enhance guest satisfaction, staff performance, and operational efficiency.
• Regularly assess key performance metrics—such as occupancy rates, revenue per available room (RevPAR), guest satisfaction scores, and operational costs—and proactively address any performance gaps.
• Collaborate closely with department heads to develop and manage annual budgets, capital expenditure plans, and revenue optimization strategies that align with hotel goals.
• Foster a positive work culture by promoting employee engagement, offering comprehensive training, and recognizing outstanding performance across teams.
• Ensure compliance with all Warwick Hotel standards, corporate policies, and relevant local regulations to maintain a consistently high level of service.
• Lead, mentor, and develop a diverse team of managers and staff, providing feedback, coaching, and growth opportunities to encourage professional development.
• Build and maintain strong relationships with guests, local partners, vendors, and the community to drive repeat business and enhance the hotel’s brand reputation.
• Stay ahead of industry trends, competitive developments, and technological advancements to proactively implement improvements and innovations.

Qualifications
• Bachelor's degree in Hospitality Management, Business Administration, or a related field; a Master’s degree is a plus.
• Minimum of 5 years of progressive leadership experience in hotel operations, with at least 2 years in a Director-level position.
• Proven track record of achieving operational excellence, meeting financial targets, and exceeding guest satisfaction goals.
• Strong knowledge of hotel revenue management, cost control principles, sales & marketing strategies, and operational processes.
• Excellent communication, problem-solving, and interpersonal skills with the ability to work collaboratively across all levels of the organization.
• Ability to thrive in a fast-paced, dynamic environment while managing multiple priorities and delegating effectively.
• Proficiency in hotel management software systems (e.g., Opera, Marriott systems) and Microsoft Office Suite.
• Certification in Hospitality Management (e.g., CHA, CMP) is preferred but not required.

Benefits
• Competitive salary and performance-based incentives
• Comprehensive health and wellness benefits
• Retirement savings 401(k) with employer matching
• Generous paid time off (PTO) and holidays
• Career advancement opportunities and professional development programs
• A welcoming and inclusive company culture that values diversity

We are an equal opportunity employer and strongly encourage individuals from diverse backgrounds to apply. Thank you for considering a career with Warwick Hotel Rittenhouse Square. Only candidates selected for an interview will be contacted.