Job Description
Qualifications
Must have a minimum of 5 years of experience as Director of Sales & Marketing
Demonstrated ability to set and exceed goals and quotas
Superior communication and presentation skills required
Fluent in English
Demonstrated superior command of negotiation skills
Able to direct and guide a team of sales professionals through challenging negotiations when necessary
Bachelor’s Degree
Responsibilities
It is the mission and intent of this position that the incumbent will keep the guests’, colleagues’, and owners’ perspectives in mind at all times and carry out the mission of the Sales Department
The incumbent is responsible for leading the hotel sales team in achieving the rooms revenue goals as laid out in the hotel marketing plan as well as taking responsibility for all rooms sales, solicitation of new business, and managing the success and development of the sales team
The Director of Sales & Marketing reports to the General Manager and supervises the Sales Management team, Marketing team, and the Director of Revenue
Together with the General Manager establish and implement a strategic rate structure for all market segments
Together with the Director of Revenue Management apply a Yield Management System to achieve the Hotel budget goals
Accountable for controlling the Marketing Budget to the agreed annual level
Responsible for the Hotels overall Rooms availability
Through the Director of Revenue Management, ensure that inventory controls are applied
Direct the hotel's sales activities through the Director of Sales and ensure that the Sales Team meets their goals as laid out in the annual Marketing Plan
Establish and maintain effective employee working relations both within the department and with other departments
Attend selected trade and travel functions, i.e
trade shows and local Hotel and Tourist Association meetings to promote sales and image for the hotel
Plan and where appropriate, execute sales trips to major market areas and report new potential market areas that should be covered
Continually analyze and review local and international market changes
Together with the General Manager agree programs that may be executed to address these changes
Where appropriate these programs should be implemented through the Director of Sales
Maintain close relationships with all key decision-makers both in local and international markets
Perform any other reasonable duties as required by the General Manager
Job description
The Group
Mandarin Oriental Hotel Group is the award-winning owner and operator of some of the world’s most luxurious hotels, resorts and residences. Having grown from its Asian roots into a global brand, the Group now operates 38 hotels, 11 residences and 23 Exclusive Homes in 25 countries and territories, with each property reflecting the Group’s oriental heritage, local culture and unique design.
Mandarin Oriental has a strong pipeline of hotels and residences under development, and is a member of the Jardine Matheson Group.
Our Hotel
With 326 guest rooms and 31 suites, Mandarin Oriental, Miami is located in Brickell Key and is a prime location for both business and leisure guests. Our renowned dining concepts including La Mar by Gastón Acurio draw a discerning, effervescent clientele for their outstanding cuisine, while more of Miami's finest dining and nightlife experiences are just minutes away. Elegant, contemporary rooms and suites all feature private balconies with stunning views, and a spa and lush open spaces allow for ultimate relaxation in this tranquil oasis, all with Miami's legendary vibrancy on its doorstep.
Overview Of Position
It is the mission and intent of this position that the incumbent will keep the guests’, colleagues’, and owners’ perspectives in mind at all times and carry out the mission of the Sales Department.
The incumbent is responsible for leading the hotel sales team in achieving the rooms revenue goals as laid out in the hotel marketing plan as well as taking responsibility for all rooms sales, solicitation of new business, and managing the success and development of the sales team.
The Director of Sales & Marketing reports to the General Manager and supervises the Sales Management team, Marketing team, and the Director of Revenue.
Essential Functions
Major responsibilities
• Together with the General Manager establish and implement a strategic rate structure for all market segments.
• Together with the Director of Revenue Management apply a Yield Management System to achieve the Hotel budget goals.
• Accountable for controlling the Marketing Budget to the agreed annual level.
• Responsible for the Hotels overall Rooms availability. Through the Director of Revenue Management, ensure that inventory controls are applied.
• Direct the hotel's sales activities through the Director of Sales and ensure that the Sales Team meets their goals as laid out in the annual Marketing Plan.
• Establish and maintain effective employee working relations both within the department and with other departments.
• Attend selected trade and travel functions, i.e. trade shows and local Hotel and Tourist Association meetings to promote sales and image for the hotel.
• Plan and where appropriate, execute sales trips to major market areas and report new potential market areas that should be covered.
• Continually analyze and review local and international market changes. Together with the General Manager agree programs that may be executed to address these changes. Where appropriate these programs should be implemented through the Director of Sales.
• Maintain close relationships with all key decision-makers both in local and international markets.
• Perform any other reasonable duties as required by the General Manager.
Requirements
• Must have a minimum of 5 years of experience as Director of Sales & Marketing
• Demonstrated ability to set and exceed goals and quotas
• Luxury Hotel experience strongly preferred
• Superior communication and presentation skills required
• Fluent in English
• Demonstrated superior command of negotiation skills
• Able to direct and guide a team of sales professionals through challenging negotiations when necessary
• Knowledge of luxury sales markets strongly preferred
• Bachelor’s Degree
Working with us means…
We are dedicated to delighting our guests and colleagues. We are committed to becoming the best and we emphasize working together to achieve this goal. We support acting with responsibility.
Working with us means working harmoniously, respectfully, passionately, and towards personal growth. Working with us means that you will be personally valued. From the initial interview through the comprehensive orientation to the numerous Learning and Development programs, we are committed to providing a Mandarin Oriental ‘Colleague Journey’ that exceeds colleague expectations.
Equal Employer Opportunity statement
Mandarin Oriental Hotel Group provides equal employment opportunities (EEO) to all colleagues and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Mandarin Oriental Hotel Group complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, and transfer, leaves of absence, compensation and training.
Mandarin…
