Director | Operations

The Director - Operations is responsible for overseeing and managing the daily operations of the organization. This includes ensuring that all operational processes, policies and procedures are followed in accordance with industry standards and regulations. The Director Operations will work closely with the senior management team to develop and implement strategies to improve efficiency, optimize processes and enhance the overall quality of service provided to clients.

Responsibilities
• Oversee the daily operations of the organization, ensuring that all policies and procedures are followed in accordance with industry standards and regulations.
• Develop and implement operational strategies, and custody standard operating procedures (SOPs) to improve efficiency, optimize processes and enhance the overall quality of service provided to clients.
• Perform and manage the daily custody operations along with the team.
• Ensure that all operational risks are identified, monitored and managed in accordance with industry best practices.
• Escalate client issues and complaints on operational matters to higher-level management, when necessary.
• Manage and mentor the operations team, providing guidance and support to ensure that all team members are meeting their performance objectives.
• Collaborate with the senior management team to develop and implement business plans and operational budgets.
• Ensure that all operational reports are accurate and delivered in a timely manner.
• Communicate and implement firm operational guidelines and policies.
• Monitor and manage operational costs.
• Build and maintain relationships with clients and partners, providing excellent customer service and support.
• Ensure operational excellence and solve any issues that arise.
• Coach and educate all employees on operational policies and procedures.
• Train and manage operational support staff.
• Responsible for overall hiring and people management (retention, exit/termination, promotions, training, mentoring, appraisals,etc.,) of the custody operational support staff
• Quickly build a team of custody operations staff through hiring and Go-live with the custody operations
• Implement service excellence standards, including coaching and educating operational support staff on the client experience best practices and suitability.
• Support and drive strategic initiatives of the firm.
• Monitor industry developments and trends, staying up-to-date on emerging technologies and best practices.

Requirements
• Bachelor's degree in business, finance, or related field.
• 10+ years of experience in operations management, preferably within the financial services industry.
• Strong knowledge of cryptocurrencies and blockchain technology.
• Experience with custody and security procedures for digital assets.
• Prior experience working in an ADGM regulated entity is good to have.
• Proven ability to lead and manage teams, with excellent people management, interpersonal and communication skills.
• Strong analytical and problem-solving skills, with the ability to identify and mitigate operational risks.
• Ability to work independently and manage multiple priorities in a fast-paced, dynamic environment.
• Strong organizational and time management skills, with excellent attention to detail.
• Knowledge of industry regulations and compliance requirements.
• Excellent computer skills, including proficiency in Microsoft Office and operational systems.

The ideal candidate will have a strong background in operations management, with experience in the financial services industry and knowledge of cryptocurrencies and blockchain technology. They will be able to lead and manage teams, collaborate effectively with senior management, and ensure that all operational processes are followed in accordance with industry standards and regulations.

Benefits

Remote Working

Pandemic or no pandemic, we are a remote-only organisation that offers the highest level of flexibility to its employees.

Best in Class Salary

At Liminal, we appreciate the good talent, and ensure that our employees are compensated with the salary brackets that are best in the industry.

15-Day Salary

No need to wait till the end of the month anymore! Get your salary credited every 15 days.

Flexi-hours

We don’t like to micromanage. We believe it's impolite to ask employees to punch in & out or follow similar activities to track the number of working hours. We trust our employees to get the job done and achieve the identified goals.

ESOP

A liberal ESOP policy, ensures that every employee remains motivated toward the success of the organisation and does not take this as any other job task. By adopting an excellent ESOP policy, we want to ensure that our employees benefit immensely from the growth of the organisation.

Self-Managed Paid Leaves

Say bye to leave without pay! Yes, there are no limits to the number of leaves you can take. We want employees to be responsible enough to strike a good work-life balance.

Liminal Book Club

Liminalites believe in the power of reading. Whether fiction or non-fiction, reading habits can fetch maximum ROI on time and money invested. You can raise a request for a book, and it will be delivered to your doorstep. No need to return or share, it’s yours to keep forever.

Health Insurance

We care for our beloved Liminalites. Our health insurance provides comprehensive coverage to our employees and their spouses and dependent children.

Lifetime free access

Liminal employees receive lifetime free access to the Liminal Vaults platform even after they decide to move on. Employees will additionally get Trezors / Ledgers at zero cost as a part of their onboarding. You can enjoy the benefits of the software as well as the hardware for free.

Best in Class Devices and Subscriptions

Get the best devices and tools you need to deliver your work. We provide the best subscriptions to ensure the highest levels of work efficiency.

HealthyMe Program

The challenge consists of completing exercise of any sort (physical/ mental/ walk /run /cycle / any sport/ game) consecutively for 30 days for 30 minutes, 4 times within the 6 months and receive a monetary reward of $30 for each 30-day streak.

1Password Account

1Password is a password manager and digital vault that helps users store, manage and secure their passwords, credit cards, personal information and other sensitive data. The platform will help our employees generate strong and unique passwords, and then store and autofill them across their devices and apps with a single click.

Employee Referral

Under the Referral Bonus Program our employees can earn incentives to introduce new talent to the organisation. The referral bonus will be credited to the employee account once the candidate completes 3 months with Liminal.

Growth Gateway Program

We believe in personal and professional growth, and we want our employees to have the tools they need to succeed. We offer a wallet of USD 400 that can be used to enrol in any learning program or certification that you desire.

Bouquet of Apps

Not just Netflix, let’s enjoy more wonderful applications. We all need a little extra help sometimes, which is why we offer a bouquet of apps covering health, knowledge, entertainment, and finance. Use any of these apps and receive a reimbursement of USD 15 per month.

Set Up Home Office

Liminal cares for your health and hence we have launched this benefit to “Set Up Home Office” for employees when they begin their journey with us. This will be a one time benefit given to the employee upon joining the Liminal family. Employees are encouraged to buy “Ergonomic furniture” that is specifically designed for efficiency and comfort in your work environment and helps you prevent stress injuries. You are allowed to buy a Chair and a Table or a Desk as suited to your needs for a comfortable working environment at home.

Culture:

We Are Liminal

At Liminal, we’re building the best home for digital assets. Making them secure and efficient every day!
As a team, we thrive to inspire and push you to live your dream and build a technology that challenges the status quo.

We Enable

Liminal is where crypto-native citizens live. We wish to make digital assets accessible, simple, transparent, and secure.

Ambitious

We are an ambitious team of individuals who are chasing the Big Hairy Audacious Goals (BHAG) and we work with full authority. There are no right or wrong decisions, but only timely or late decisions.
Thus, we execute with great speed. We think, we create, we deliver, and we drive innovation.

Emotionally Intelligent

Successful companies are built on strong and positive emotions, and we aim to drive this internally. Emotional intelligence leads to impactful results.
There may be tough days or even months, but we make sure we pull each other through a great and successful quarter. As a team, we celebrate even the small wins together.

Goal-Oriented

We focus on the goal, and we ensure that the journey is fruitful too. We learn from each other’s experiences, whether success or failure, each chapter adds to a takeaway which is a useful lesson.
We share, express, and aim to achieve the planned outcome together as a team.

Appreciative

As a team, we are thankful to have each other's back. We are kind when we give feedback, and we take feedback positively. Liminal’s motivating culture to showcase one’s work, and share appreciation, sets us apart from others.

Process Driven

Seamless workflow between the team is the secret ingredient. We take ownership of our work, and ensure its delegated with due diligence and automated in time.

“It’s not about 500 people, but 500X people that makes the difference. And, this is what we follow at Liminal.”

We Grow Together

This is the best time to join Liminal. We’re building a team that is shaping the future of secured digital transactions. This learning experience will not just enhance your professional profile, but also add value to your personal growth.

Collaborative Work Environment

We spend most of our time at work, finding answers to problems or building solutions, and hence it becomes imperative to ensure that we enjoy our time at work. We take pride in the lively culture that we have built at Liminal.

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