Director | Operations | Contact Center|BPO |10|20 yrs|

Solution Domain Experts - Domain specific

Key expectations of the role:

- Domain expert in the specific area - 8 to 10 years of experience in the domain

- Subject matter expertise - Very good understanding of nuances of the domain, has worked in domain as SME for 4 to 5 years

- Good analytical and research skills for creating Industry, competitor, and client insights.

- Good knowledge of analytical tools

- Experience in handling solutions and worked in deals identifying the key win strategies or themes for the bid, culling out the key differentiators

- Good understanding of sales and solution cycle

- Good team collaboration skills for bid management

- Good skills to analyze the client aspects needed for the solution

- Responsible for working with BD teams with building strategies for potential client wins

- Knowledge on identifying the key win strategies or themes for the bid, culling out the key differentiators, understanding and communication the client/ Sales community expectations

- Strategic oversight and overall development of the industry services GTM strategy build

- Identify key organizations with potential and build relationship with BD/ SAM teams +

- stakeholder mapping and account plans

Qualification:

- Minimum of 5-10 years of bid management experience within the BPM/ BPO / Digitally integrated services industry

- Excellent knowledge on the domain specified. Experience of 8-10 years in the domain

- Strong Microsoft tools knowhow - Powerpoint, excel, word, project and others

- Creative bent of mind to work on messaging and articulation of the solution proposal

- Ability to build strong working relationships with senior level internal clients and peers

- Previous solution digital transformation implementation and management experience

- Ability to travel as needed

Key Domains:

- Banking and Financial Services, Insurance and Healthcare

- Retail, Ecommerce

- Hi-Tech