Director|Associate Director|Assistant Vice President |
- Category: BPO Jobs
- Location: Indore, Madhya Pradesh
- Job Type: Full Time / Part Time
- Salary: Estimated: $ 25K to 32K
- Published on: 2025/09/20
Director/Associate Director/AVP Operations - (Voice- Healthcare)
Role :
Director/AVP - Operations
We are looking for candidates with :
- Full time MBA/B.Tech from top 15 MBA/Engineering Institutes
- Have strong problem solving and decent communication skills
- Have track record of moving key business metrics using RPA/Process Transformation (Key parameter)
- Look forward to work in a fast paces, high growth environment. Can afford to spend long hours in office.
- Are ready to relocate to Indore (non-negotiable)
Experience :
- Experience of managing team size of 100-500 for period of 3-5 years
- Overall team management experience of 8-10 years
- Worked in international voice processes for at least 5 years.
Responsibilities :
- Manage Client success - Consistently exceed SLA targets, process improvement targets
- Team Management and Coaching - Guide and groom current and potential team leaders, assistant managers
- Design and Implement internal KRAs aligned with client success and Organization
- Independently create and modify SOWs, Client Review presentations, BCP documents
- Create number driven capacity models to fulfil volume targets as per seasonal
Related jobs
-
Director Operations BPO
Exp: 10-13 years; We are looking for Director Operations for a Leading Global BPO in Indore... CANDIDATES WILLING TO RELOCATE INDORE SHALL APPLY. Looking for candidates currently working with Known/Reputed International BPO Only as AGM, DGM, AVP, GM,...
-
Director Operations BPO
Exp: 10-13 years; We are looking for Director Operations for a Leading Global BPO in Indore... CANDIDATES WILLING TO RELOCATE INDORE SHALL APPLY. Looking for candidates currently working with Known/Reputed International BPO Only as AGM, DGM, AVP, GM,...
-
Naturewave Group Hiring for Urgent Hire BPO Company |
Full Job Description Urgent Required For BPO Company. Exp : 0 to 5 years. Starting Salary For Fresher’s : 15,500 to 56,500. Share Your Resume On Whats: App (++I-+5232-82667) Hr Department. Job Profiles: 1. Email Process / client handling : – 16,500 t...