Dispatcher

NEWREST IN CANADA:

Our clients are leading airlines companies such as Air Canada Jazz, American Airlines, Air France KLM, Saudia Airlines, Turkish Airlines, Ethiopian Airlines.

Newrest has 3 major operational units based in Toronto, Montreal & Calgary.

These units, specialized in airline catering & buy-on-board are successfully growing and we are looking for new talents to reinforce and develop our business.

Newrest is an equal opportunity employer and is committed to a diverse and inclusive workforce.

Apply today and be a part of our team, delivering exceptional catering services and food products to top–notch airlines all around the world!

PLEASE NOTE THAT WE ARE LOOKING FOR CANDIDATES WHO ARE ALREADY IN CANADA WITH A VALID DOCUMENT TO WORK.


Responsibilities:

Assigns trucks, flights, loads to the Drivers, maintain constant radio/phone contact with the team on duty
Coordinates operations with Airport Regulators and deals with all emergency adjustments
Physically go on the ramp when required to provide guidance to the drivers in need
Occasionally cover for Truck Driver position when there is a need due to shortage of manpower
Receives incoming calls, coordinates with staff and kitchen personnel to ensure outbound trolleys are on schedule
Monitors computers to determine arriving flight times to arrange for drivers to meet aircraft for unloading/loading
Provides accurate and timely information to transportation supervisors / leads
Coordinates with Meal Planners regarding irregularities and changes
Participate in loading / unloading trucks to help drivers to deliver on time
Maintain clean working area, maintain clean loading docks, maintain clean equipment following rules
Comply with all safety rules and company standards
Wear uniform & safety shoes while on duty
Check conformity of health & safety documents & food safety documents
Report / Communicate any malfunction to hierarchy and other teams on a daily basis
Fill required security documents and proceed appropriate assignments, controls
Maintain vehicles up to date & ensure necessary follow up
Systematically process the calls by order of seniority everyday there is a shortage of manpower
Check everyday the logbooks in each truck, twice a day, and place a new logbook every time it is needed
Inspect everyday if logbooks are properly filled, and report any discrepancy by email to the Handling Manager & the Unit Manager OR through the Dispatch daily written report
Assist Drivers on duty by preparing ice & beverages for the flights
Perform other duties as assigned

We Are Looking For:

Previous airport/airline operational experience is mandatory
Ability to work with exposition to radio frequencies / using radiotelephone devices
Good decision-making ability in high pressure situations
Strong interpersonal, communication and organization skills
Demonstrated ability to keep and monitor records effectively
Capable of working under pressure without close supervision
Experience with conflict resolution and problem solving
Good communication skills, verbal and written
Strong Customer Service skills
Ability to use computers is required (Microsoft Office Word, Excel, PowerPoint, Outlook, Internet)
Ability to pass all required security clearance for AVOP-DA & RAIC-Purple pass
Ability to read in English, write in English, speak in English
Good knowledge of HACCP (training will be provided otherwise)
Ability to work mornings, evenings, weekends (depending on assigned shift)
Ability to work in a fast-paced environment
Attention to detail
Ability to work independently and as part of a team
Ability to stand for long periods
Dexterity to lift and maneuver loads (45 lbs+ / 20 kg+)
Attendance, diligence, punctuality, reliability
https://www.newrest.eu/