Dispute Resolution Coordinator (Tenancy)

Full job description
Discover a career with purpose at MBIE


Discover a career with purpose at MBIE
Do you have strong administration and communication skills?
Incorporating Tenancy Dispute Resolution Administrative Functions
Permanent role based in Manukau
Salary range: $60,727-$70,625 + KiwiSaver + wellness benefits
Tenei turanga - About the Role:
We have an exciting opportunity to join the Building and Tenancy Services branch as a Dispute Resolution Coordinator (Tenancy).



MBIE's Tenancy Dispute Resolution team provides services to tenants and landlords under the Residential Tenancies Act and the Unit Titles Act. In this role you will be part of a team responsible for the delivery of high-quality case management services to customers with a focus on meeting the needs of Maori and Aotearoa's diverse population. Your role would include reviewing Residential Tenancy Tribunal applications to determine the type of tenancy dispute and decide the best course of action.


You may need to provide parties with general information on problem resolution and how best to proceed with their issue.



You will be able to effectively prioritise your workload and conduct a range of scheduling and administrative tasks for the Tenancy Tribunal.



You will also schedule applications to Mediators' calendars and complete administrative matters like file management for cases.


Nga pukenga me nga wheako e hiahiatia ana -
Skills and Experience Required

Advanced skills of engagement within a customer centric model
Robust communication skills and the ability to explain often complex ideas, simply, to service users from all walks of life
Sound organisational, administrative, customer service skills
Conceptual and analytical skills to critically assess issues
Strong knowledge of the Microsoft Office applications
Experience working with legislationMust have the legal right to live and work in New Zealand
An understanding of the Residential Tenancy Act and its underlying principles would be desirable but is not essential.

Etahi korero mo MBIE - About MBIE:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.

People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.

Mahi Tahi - Better Together
Maia - Bold and brave
Pae Kahurangi - Build our Future
Pono Me Te Tika - Own It
Our aspirations are echoed in our Maori identity - Hikina Whakatutuki - which broadly means `lifting to make successful'.

MBIE recognises the partnership founded under Te Tiriti o Waitangi between Maori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Maori, other Maori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Maori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Maori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mohio ana a Hikina Whakatutuki i puea ake te kotuinga I waenganui i a ngai Maori me te Karauna i Te Tiriti o Waitangi, a, kei te whai ia ki te whakau ake i Te Tiriti o Waitangi. Ma te whai kiko o nga kotuinga ahungaroa o ngai wi, o ngai Maori, me etahi atu ropu Maori ki te Karauna, katutuki tenei. He ahuatanga nui tenei e ahei ai nga mahi whanaketanga a-ohanga, a-papori hoki ki a ngai Maori me Aotearoa whanui. E whai tonu ana matou ki te kotui atu ki nga iwi mo te rapu huarahi hou ki te whakaara i nga kaupapakua roa nei e tami ana i a ngai Maori me Aotearoa whanui, a, e whai ana hoki ki te tautohu i nga aheinga kokiritanga ma nga iwi, me te tautoko i nga iwi kia whai mana ake ai enei aheinga.

Me pehea te tono - How to Apply:

Click here to view a position description. All applications must be submitted via our online process and include a Cover Letter and CV outlining your interest and suitability for the role.

Email Sarah Hutcheson at sarah.hutcheson@mbie.govt.nz quoting ref MBIE/17465 if you have any further questions.

Applications close at 12.00pm on Monday + June 2025.

 
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