Distribution Operations Analyst

About The Role

Grade Level (for internal use):

12

The Role: Senior Delivery Operations Analyst

The Team

S&P Global Data Delivery is based on a robust, state-of-the-art Software as a Service platform powering delivery of market data & information to clients. Meeting the most stringent performance standards in throughput, speed and reliability, the platform supports multiple high-availability applications for professionals in financial and corporate institutions around the globe.

The Impact

The Data Delivery Operations group in S&P Global focuses on providing clients with world class service and operational excellence. The initiative focuses on leveraging S&P Global’s highly regarded expertise in financial markets to develop innovative solutions to service client needs. The Data Delivery team is the strategic delivery channel for the Market Intelligence Division and expected to continue to rapidly grow and expand its responsibilities and value creation for the firm in the coming years.

Responsibilities

As a member of the Delivery Operations team, you will play a critical role in maintaining, improving, and expanding our Data Delivery service.

You will work cross-functionally across Data Delivery & Product agile teams to facilitate a market leading customer experience through our onboarding process.

Core Responsibilities
• Creating ultra-bespoke file configurations
• Technical troubleshooting & problem solving
• Providing technical consultancy for API integration
• Owning the monthly KPI Reporting and generating insights based on the operational metrics
• Running client migration projects from legacy systems to the Data Delivery platform
• Engagement with senior clients & stakeholders
• Drive process optimization and automation
• Documentation and process mapping
• Signal, and write specs for application issues & discuss improvements with the Files Product & Development team
• Project management & project reporting
• Running the Agile process for prioritization, coordination, and planning

What We’re Looking For

S&P Global is seeking a Senior Technical Business Analyst who participates in providing extensive configuration services and support to Delivery customers, working closely together with teams in multiple regions. This hands-on role will require translation of customer requirements into timely and accurate delivery output through files or API integration, for our large customer base.

The candidate will be responsible for creating and supporting a wide range of file configurations servicing financial datasets, complex business logic, formatting, scheduling/triggering, and publishing. The candidate should be comfortable working in a multisystem environment and be able to configure and test file configurations and API code samples through the QA & UAT environments. The candidate will need to be capable of working with different business groups and stakeholders across multiple locations and possess exceptional communication and interpersonal skills. Requires knowledge and experience working in financial institutions and working with Agile/Scrum/Kanban.

The ideal candidate is enthusiastic, proactive and demonstrates a good understanding of IT & development methodologies. The role also requires experience with scripting and data modelling as well as being able to configure operational tooling with predefined variables.

The position requires affinity with technology and a working knowledge of XML, SQL, Python, JSON, SPL, MQL, Snowflake & GCP. Additional affiliation and knowledge of Java, HTML/Javascript, C/C++, C#, Perl, VBA is a plus.