Dreamcast | Manager | Client Services

Role Description
• As a Client Services Manager at Dreamcast, you will play a crucial role in ensuring client satisfaction and managing client services.
• This role requires a blend of analytical skills, effective communication, and excellent customer service.
• You will oversee client relationships and ensure seamless event experiences, contributing to the success and positive perception of our services.

Key Responsibilities
• Build and maintain strong relationships with clients, ensuring their needs and expectations are met.
• Oversee client interactions and ensure smooth execution of events.
• Utilize analytical skills to assess client needs and provide tailored solutions.
• Address and resolve any issues or concerns promptly to maintain high levels of customer satisfaction.
• Coordinate and manage all aspects of client services for virtual and hybrid events, webinars, and streaming solutions.
• Ensure seamless execution of event logistics and deliver a superior attendee experience.
• Act as the primary point of contact for clients, providing clear and effective communication.
• Collaborate with internal teams to align event services with client expectations.
• Identify potential issues and develop solutions to address them efficiently.
• Utilize strong problem-solving abilities to handle any challenges that arise.
• Manage multiple client accounts and prioritize tasks effectively to ensure timely delivery of Excellent customer satisfaction and customer service skills.
• Strong client services and communication abilities.
• Analytical skills with a knack for problem-solving.
• Outstanding interpersonal skills and the ability to build rapport with clients.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Experience in client relationship management or a similar role is required.
• Bachelor's/Master's degree in Business Administration or a related field

(ref:iimjobs.com)