DSP Operations Manager

Company Description

Nikkou Logistics caters to Food, and E-commerce offering distribution, secondary distribution, and last-mile connectivity services. They provide scalable manpower solutions for blue-collar workforce in southern India. The company works with industry sectors like FMCG, e-commerce, and 3PL companies, serving clients such as Amazon, Flipkart, ITC, and more. Nikkou Logistics is a pioneer in urban logistics, leveraging technology to empower the urban trucker community and improve economic inclusion.

Role Description

This is a full-time on-site role as a Station Operation Manager located in Bengaluru (Thanisandra) at Nikkou Logistics Pvt. Ltd. The Station Operation Manager will oversee daily operations, coordinate with various teams, manage station logistics, and ensure efficient workflow at the station.

Job Summary:

The Last Mile Delivery Station Manager is responsible for overseeing the operations at a delivery station, ensuring efficient and timely delivery of packages to customers. This role involves managing a team of delivery associates, coordinating with logistics partners, optimizing processes, and maintaining high levels of customer satisfaction.

Key Responsibilities:

1. Operations Management:

- Oversee daily operations at the delivery station, ensuring that all processes run smoothly.

- Coordinate and monitor the timely dispatch of packages to delivery associates.

- Ensure that all safety protocols and standard operating procedures (SOPs) are followed.

2. Team Leadership:

- Manage, mentor, and motivate a team of delivery associates and station staff.

- Conduct performance reviews and provide feedback to team members.

- Address and resolve any issues or conflicts within the team.

3. Process Optimization:

- Analyze delivery metrics and key performance indicators (KPIs) to identify areas for improvement.

- Implement strategies to optimize delivery routes, reduce costs, and increase efficiency.

- Continuously improve station operations by identifying bottlenecks and implementing solutions.

4. Customer Satisfaction:

- Ensure that customer expectations are met by maintaining high delivery standards.

- Handle escalations and customer complaints related to last-mile delivery.

- Work closely with customer service teams to resolve delivery-related issues.

5. Inventory and Resource Management:

- Monitor inventory levels and manage the station’s resources, including vehicles and equipment.

- Ensure that all resources are utilized effectively and maintained in good working condition.

- Coordinate with procurement teams for the replenishment of supplies and equipment.

6. Reporting and Documentation:

- Prepare and submit regular reports on station performance, including delivery metrics and operational efficiency.

- Maintain accurate records of all operations, including delivery logs, staff attendance, and vehicle usage.

7. Compliance and Safety:

- Ensure compliance with all company policies, local regulations, and safety standards.

- Conduct regular safety audits and ensure that all staff are trained in safety protocols.

Qualifications:

- Education: Bachelor’s degree in logistics, supply chain management, business administration, or a related field.

- Experience: 3-5 years of experience in logistics, supply chain management, or a related role, with at least 1-2 years in a managerial position.

- Skills:

- Strong leadership and team management abilities.

- Excellent organizational and problem-solving skills.

- Proficiency in logistics software and data analysis tools.

- Ability to work under pressure and meet tight deadlines.

- Strong communication and interpersonal skills.

Work Environment:

- The role is typically based at a delivery station and may involve working in a fast-paced, dynamic environment.

- The position require working on weekends, holidays, or during peak delivery times.