Duty Manager

About us
Holiday inn chandigarh zirakpur, the newest hotel in the zirakpur city featuring 131 fresh and contemporary roomsThe hotel is strategically located on chandigarh-ambala highway connecting chandigarh city to all famous landmarks on northern beltThe hotel also offers 22000 sq ft of banquet venue which is ideal for hosting large weddings to social, corporate parties or meetings and exhibitions.
Your day to day
• ensure front office staff provides guests with prompt service, professional attention and personal recognition• ensure guests are greeted upon arrival and make time to interact effectively with guestsRespond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction• manage day-to-day staffing requirements, plan and assign work, and establish performance and development goals for team membersProvide mentoring, coaching and regular feedback to help manage conflict and improve team member performance• oversee night audit function and preparation of daily financial reports• develop plans to increase occupancy and adr through walk-ins and upselling at the front deskThe statements in this job description are intended to represent the key duties and level of work being performedThey are not intended to be all responsibilities or qualifications of the job.
What we need from you
Bachelor’s degree / higher education qualification / equivalent in hotel management/business administration, plus 3 years of front office/guest service experience including supervisory/executive level experience.
What we offer
Each ihg® hotel brand delivers true hospitality in their own way, and at the heart of it all are specific, core service skills · true attitude: being caring, wanting to make a positive difference, and building genuine connections with guests· true confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay· true listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs· true responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner.
Job reference: emeaa32+37