DUTY MANAGER - FRONT OFFICE

Job details
Job type
Full-time
Shift and schedule
Shift work
 
Location
Sydney NSW
 
Benefits
Pulled from the full job description
Parental leave
Employee assistance program
 
Full job description
Summary

About Park Hyatt Sydney

Finding luxury in every detail, Park Hyatt hotels provide an experience of sophisticated, contemporary luxury. Located among the world’s premier cities and resort destinations, each custom-designed Park Hyatt hotel combines distinct regional character with elegant brand touches.

About the role

Responsible for Team Leaders, Guest Service Officers and Bell Attendants, in ensuring maximum guest satisfaction and adhering to the hotel standards
Assisting the Front Office management team in efficiently managing the department according to the established goals providing a courteous, professional, efficient and flexible service at all times.
In consultation with Housekeeping Manager, ensure high standard of cleanliness in lobby and public areas and that cleaning schedules are strictly adhered to
To assign duties and responsibilities to subordinates, assisting the rooms employees in their duties.
To supervise all front desk services by making sure that these services are available and carried out with the utmost efficiency and professionalism.
Works closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests.
Handle all guest, internal customer complaints and inquiries in a courteous and efficient manner, following through to make sure problems are resolved and expectations are exceeded.
Co-ordinate VIP movements with relevant Departments as advised.
Assists the Event team with coordination requirement prior to and while in-hours, including accommodation, amenities, food & beverage and any other required services as specified by the guests
Encourage employees to be creative and innovative, challenging and recognising them for their contribution to the success of the operation.
Supports Departmental Trainers through ongoing feedback and assistance at monthly meetings.
Focuses attention on improving productivity levels and the need to prudently manage utility/payroll costs within acceptable guidelines ensuring optimum deployment and energy efficiency of all equipment
To be familiar with the handling of cashiering functions
You are required to fulfil a ‘Deputy Warden’ role in the event of an emergency
Qualifications

Well developed Communication and Customer Relations Skills
Well developed Computer Skills particularly MS Office, email and Hotel Property Management system (OPERA)
Good trainer, able to facilitate at all levels
Comprehensive knowledge of business needs, financial reporting and productivity requirements
University Degree/Diploma in Hospitality or Tourism Management is desired
2 ~ 3 years relevant work experience as a Hotel Manager, Duty Manager, Night Manager or similar capacity
Working at Park Hyatt Sydney will include:

Access to employee benefits such as complimentary shift meals, discounts for the Spa and all Food and Beverage outlets
Access to complimentary and discounted Hyatt accommodation worldwide
Access to internationally recognised learning and development programs and opportunities
Access to an employee assistance program and paid family leave benefits
Being part of a diverse and inclusive team, passionate about their work
A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Creativity, Fun, Humility, Integrity and Respect are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt at www.hyatt.com

If you are looking for a fulfilling career, please apply now.

This is not your typical career opportunity.

This is the Hyatt Touch.

 
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