Duty Manager |Full|Time|

Full job description
Job Number 2415041+
Job Category Rooms & Guest Services Operations
Location Four Points by Sheraton Perth, 707 Wellington Street, Perth, Western Australia, Australia VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Duty Manager in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.


Position Summary:

Manage day-to-day operations and ensure the quality and standards of the hotel are met
Assist guests arriving and departing the hotel through the check in and departure process
Handle general enquiries whilst providing a friendly, genuine service with each traveller experience
Handle complaints, settling disputes, and resolving grievances and conflicts by negotiating with relevant parties
Supervise staffing levels to ensure that guest service, operational needs and financial objectives are met
Be an expert on the hotel and the surrounding area, have a sense of the local to exceed guest expectations
Build and strengthen relationships with existing and new travellers to enable future bookings
Understand the impact of the department’s operations on the overall property financial goals and objectives and manage to achieve or exceed goals.
About You:

Experience with OPERA property management system or similar
Relevant experience in a similar managerial role
Working rights in Australia
Enthusiastic to escalate your career
Self-motivated, driven and energized in a fast-paced environment
Armed with smart solutions and a can-do attitude
Our Benefits:

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends
Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month
Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group
Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program
Opportunity to receive Employee Referral Incentives and get paid for working with your friend
Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness
Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for +0+ years. Apply now!




Where timeless classics are woven with modern details. Where business meets pleasure. Where even when travelers are global, they can experience the local. As a member of the team, you will become part of our united Four Points by Sheraton community where everyone is welcome, we support each other, and every hotel matters. We provide exactly what guests need in an uncomplicated way. If you are seeking opportunities to put guests at ease in a friendly, genuine and approachable environment, join our team. In joining Four Points, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.