E-Commerce Agency Operations Manager

About Us

Porter Media is a performance marketing agency helping fast-growing 7 & 8 figure DTC brands scale profitably. We specialize in paid social and search, ad creative, conversion-optimized landing pages, email & sms. As we continue to grow, we’re hiring a world-class operator to help us run faster, cleaner, and more efficiently.

The Role

We're looking for a systems-minded, detail-obsessed Operations Manager who understands e-commerce, paid media, and how to keep a creative team on track.

You’ll own people, process, and platform execution across the agency, including:

Agency Ops: Resource planning, KPI dashboards, team capacity, and weekly reporting.
Client Ops: Onboarding, scope tracking, budget adherence, and meeting cadence.
Platform Ops: Shopify audits, app integrations, and GA4/event tracking governance.
Performance Ops: Translating media plans into ClickUp workflows, QAing ad setups (Meta & Google), and keeping project timelines tight.
Systems & Automation: Building SOPs and automations across ClickUp, Make, Zapier, and Google Workspace.
What You’ll Accomplish (First +0 Days)

Implement a ClickUp project tracking system with <3% overdue tasks.
Reduce founder input time by 50% through delegation and SOPs.
Launch an internal dashboard tracking budget pacing, ROAS, and resource usage.
Standardize onboarding so clients are launched within 7 days—error-free.
What We're Looking For

You’re fluent in ClickUp and have built workflows, dashboards, automations, and documentation at scale.
You speak Shopify fluently—theme changes, app conflicts, and GTM tagging make sense to you.
You understand paid media and can spot anomalies in Meta Ads Manager or Google Ads.
You thrive in structured chaos and love turning ambiguity into clear processes.
You care about people and outcomes—you make systems work for teams, not instead of them.
Qualifications

4+ years in operations or project management in a DTC, ecommerce, or performance marketing environment.
Direct experience managing $1M+ in ad budgets and 7-figure Shopify stores.
Expert-level ClickUp experience (custom fields, dashboards, automations).
Familiar with Meta Ads Manager, Google Tag Manager, and GA4.
Proficient in Excel/Google Sheets; bonus points for SQL or Looker Studio experience.
Must be eligible to work in Canada and able to commute to Ottawa weekly.
What You’ll Get

Competitive Salary: $+0,000–$110,000 CAD
Performance Bonus: Based on delivery, margin, and team efficiency
Flexible Work: Hybrid environment with autonomy to do your best work
Career Growth: Clear path to Director of Operations as we scale
Benefits: Yearly allowance, unlimited PTO, bonus opportunties.
Job Type: Full-time

Pay: $+0,000.00-$110,000.00 per year

Benefits:

Flexible schedule
Paid time off
Schedule:

Monday to Friday
On call
Weekends as needed
Application question(s):

What is the largest monthly paid-media budget (Meta/Facebook or Google) you have directly supported or overseen?
On a scale of 1-10, how would you rate your ClickUp expertise? Briefly describe one automation or dashboard you built that saved your team time.
List the three Shopify apps you install on almost every store and explain why.
Describe a common tracking or attribution issue you’ve encountered in Meta Ads Manager and how you resolved it.
Describe how targeting is done on Meta Ads in 2025? How do you target new audiences?
What is the biggest lever to pull to scale a brand using Meta Ads?
How comfortable are you building KPI dashboards in Google Sheets or Looker Studio? Provide an example metric you’ve automated.
Walk me through how you forecast team capacity when new client work is sold.
Tell us about a time you had to pull a project back on track without escalating to leadership. What steps did you take?
Our goal is to cut founder ‘input time’ by 50%. What would you do in your first 30 days to move us toward that?
What professional development goal are you currently pursuing, and how does it tie into this role?
Experience:

E-commerce: 4 years (preferred)
Ecommerce Operations: 3 years (preferred)
Work Location: In person