E-Commerce Executive

Job Title: Executive - E-commerce Operations (Skincare Brand)

Overview: We are seeking a detail-oriented and strategic Senior Executive to manage e-

commerce operational activities for our growing skincare brand. The ideal candidate will

have a strong background in e-commerce operations, a passion for beauty, and a proven

ability to drive efficiency and enhance the online customer experience.

Responsibilities:

1. E-commerce Operations Management:

o Oversee daily e-commerce operations, including order processing, inventory

management, and fulfillment.

o Ensure timely and accurate order delivery, addressing any logistical challenges

that arise.

2. Inventory Management:

o Monitor stock levels and collaborate with supply chain teams to maintain

optimal inventory levels across all online channels.

o Conduct regular audits and implement processes to minimize discrepancies

and stockouts.

3. Process Optimization:

o Identify opportunities to streamline e-commerce processes and improve

operational efficiency.

o Implement best practices and innovative solutions to enhance the online

shopping experience.

4. Data Analysis and Reporting:

o Analyze e-commerce performance metrics, including sales data, conversion

rates, and customer feedback, to drive informed decision-making.

o Prepare regular reports for management, highlighting trends, challenges, and

recommendations.

5. Collaboration:

o Work closely with marketing, customer service, and IT teams to ensure

cohesive execution of promotional campaigns and website updates.

o Collaborate with external partners, such as logistics providers and payment

processors, to ensure smooth operations.

6. Customer Experience Enhancement:

o Monitor customer feedback and online reviews, addressing concerns promptly

to improve satisfaction and loyalty.

o Develop and implement strategies to enhance the overall customer journey on

the e-commerce platform.

7. Project Management:

o Lead special projects related to e-commerce initiatives, such as website

launches, system upgrades, or new product launches.

o Coordinate with cross-functional teams to ensure timely execution and

alignment with brand goals.

Qualifications:

 Bachelor’s degree in Business, Marketing, or a related field.

 0-1 years of experience in e-commerce operations, preferably in the beauty or

skincare industry.

 Strong understanding of e-commerce platforms and digital marketing strategies.

Skills:

 Excellent organizational and project management skills.

 Strong analytical skills, with the ability to interpret data and make data-driven

decisions.

 Proficient in e-commerce software, inventory management systems, and Microsoft

Office Suite.

 Exceptional communication and teamwork skills.

Work Environment:

 Primarily office-based with flexibility for remote work options.

 Fast-paced environment requiring adaptability and proactive problem-solving.

Why Join Us? Be part of a passionate team dedicated to delivering high-quality skincare

products. We offer competitive compensation, professional development opportunities, and a

collaborative work culture where your contributions make a difference.

Job Type: Full-time

Pay: ₹18,000.00 - ₹20,000.00 per month

Benefits:

Provident Fund
Work Location: In person