E-commerce Operations Manager

Position: E-commerce & Logistics Executive / Manager
Department: Operations
Location: Thane
Reporting To: Operations Head

About Watch Your Health:
Watch Your Health is redefining digital wellness by blending technology, health services, and engagement platforms to enhance everyday health outcomes. As we expand our reach in healthcare and wellness, we're on the lookout for passionate and energetic individuals committed to innovation, service excellence, and seamless operations.

Role Overview:
We’re hiring a driven and detail-focused E-commerce & Logistics Executive / Manager to handle end-to-end online operations and logistics for our wellness products. This role is vital for ensuring efficient order handling, delivery processes, and customer satisfaction through optimized operational workflows.

Responsibilities:

E-commerce Operations:
• Oversee the full order lifecycle including processing, dispatch, and returns across platforms like Amazon, Flipkart, and our own website.
• Coordinate with internal teams to maintain accurate listings, inventory levels, and pricing structures.
• Uphold service quality benchmarks and resolve customer issues within defined TAT.
• Track order performance, analyze sales data, and identify order processing or inventory issues.

Logistics & Dispatch:
• Collaborate with courier partners and 3PL vendors for efficient logistics and delivery.
• Monitor delivery timelines and proactively manage delays or logistic concerns.
• Establish effective packaging and dispatch systems to reduce errors and costs.
• Ensure proper documentation and track return/damage reconciliation.

Inventory & Warehouse Coordination:
• Conduct periodic stock audits to ensure alignment between physical and platform inventory.
• Assist warehouse operations in planning daily dispatches based on real-time order flow.
• Streamline stock movement in line with sales forecasts and demand.

Process Optimization & Reporting:
• Measure KPIs such as delivery lead time, return percentage, and stock turnover.
• Identify gaps and implement process improvements based on analytics.
• Ensure adherence to e-commerce platform policies and logistics SLAs.
• Suggest automation tools to boost workflow efficiency.

Candidate Profile:
• Graduate in Commerce, Supply Chain, Business Admin, or relevant discipline.
• 2–5 years of hands-on experience in e-commerce and logistics management.
• Well-versed with Amazon Seller Central, Flipkart Seller Hub, Shopify, etc.
• Familiar with courier tracking systems and OMS platforms.
• Strong in MS Excel and data analysis/reporting.
• Excellent coordination and communication skills.

Salary Range: ₹28,000 – ₹32,000
Type: Full-Time | Day Shift | Immediate Joining Preferred
To Apply: Share your resume with Sukanya (HR) at +91-XXXXXXXXXX

Job Type: Full-time

Pay: ₹28,392.37 - ₹32,713.34 per month

Benefits:
• Provident Fund

Schedule:
• Day shift
• Fixed shift

Work Location: In person