E-commerce Operations Specialist

About the Company

Sush Essentials Pvt. Ltd. (SEREKO) is incorporated start-up company from Noida, seeking to get into the Holistic Wellness space. The Company's purpose is to build a complete wellness portfolio eventually. SEREKO is India’s 1st Psychodermatology brand that with its unique bend that aims to reverse the effects of Mental stress on the Skin. The company intends to market and sell its D2C brand portfolio, spanning Topical Skincare products with complementing Nutraceuticals (supplements) to treat the skincare concerns in stream along with providing surface solutions.

Job Location: Noida 142

About the Role

We are looking for a detail-oriented E-commerce Operations Specialist to support our online store and marketplace operations, ensuring smooth order fulfilment, inventory management, and overall efficiency in e-commerce operations.

Key Responsibilities:

E-commerce Platform & Marketplace Management
• Manage and update product listings, descriptions, pricing, and inventory on the brand’s website (Shopify/WooCommerce/Magento) and marketplaces (Amazon, Nykaa, Flipkart, etc.).
• Monitor and improve product visibility through SEO optimization and keyword updates.
• Ensure accurate stock updates and minimize out-of-stock situations.

Order Processing & Fulfilment
• Coordinate daily order processing, packaging, and dispatch with warehouses and logistics partners.
• Track shipments and resolve delivery-related issues (delays, returns, refunds).
• Work with customer service to ensure smooth order handling and issue resolution.

Inventory & Supply Chain Coordination
• Maintain accurate inventory records across all platforms to prevent stock discrepancies.
• Coordinate with suppliers and warehouse teams for stock replenishment.
• Optimize inventory planning to avoid overstocking or stockouts.

Customer Experience & Support
• Assist in handling customer inquiries, complaints, and returns via email, chat, and social media.
• Monitor customer feedback and reviews, ensuring timely responses and resolutions.
• Work with the marketing team to enhance user experience and drive customer satisfaction.

Performance Monitoring & Reporting
• Track and analyze key performance indicators (KPIs) such as sales, conversion rates, cart abandonment, and fulfillment efficiency.
• Generate weekly/monthly reports to assess e-commerce performance and suggest improvements.
• Assist in A/B testing of product listings, pricing strategies, and promotions.

Qualifications & Skills:
• 2-4 years of experience in e-commerce operations, preferably in the skincare, beauty, or FMCG industry.
• Hands-on experience with e-commerce platforms like Shopify, WooCommerce, Magento, or BigCommerce.
• Knowledge of marketplaces such as Amazon Seller Central, Flipkart, Nykaa, Myntra, etc.
• Experience with order management systems (OMS), inventory management, and logistics coordination.
• Strong analytical skills with proficiency in Excel, Google Sheets, and analytics tools (Google Analytics, marketplace dashboards).
• Excellent communication and problem-solving skills.
• Ability to multitask and thrive in a fast-paced environment.