Educator Trg |amp| Dev Assoc

Harvard Business Publishing (HBP) – the leading destination for innovative management thinking. We reach lifelong learners to improve the practice of management in a changing world. This mission inspires each of us to unlock the leader in everyone – including you!

The opportunity

Harvard Business Publishing Education (HBP Education) partners with educators & learners worldwide by being the richest source of ideas for improving management.

The Educator Training and Development (ETD) Associate will be based in India and be part of the global team in Marketing that is responsible for providing offerings that will aid educators around the world in a variety of learning methods. This is done by producing webinars and a series of faculty teaching seminars, face-to-face and online. Reporting to the ETD Manager, the ETD Associate is responsible for operational support and directly executing a variety of tasks and projects for the ETD team. This customer-centric position interacts with seminar teaching faculty, webinar presenters and guests, and with professors all over the world.

What you’ll do:
• Manage webinars and seminars across company data management systems
• Facilitate seminar and webinar registration processes
• Assist with participant engagement and communication
• Ensure effective seminar and webinar delivery process; work to continually improve team processes and procedures
• Confer with team members and other HBP colleagues to solve problems, work through challenges, and develop solutions that meet the team objectives
• Participate in team meetings and check-in calls, communicating updates and challenges, sharing feedback, and offering new ideas
• Be proactive in identifying risks and anticipating problems before they happen, and be bold in raising them
• Support information sharing and management, including documenting and communicating processes and best practices

What we’re looking for:

We’re looking for a highly organized, detail-oriented person with excellent customer-centric skills who is comfortable working in a fast-paced environment providing operational support to the ETD team. Versatility, flexibility, and a voracious desire to learn and grow are key attributes for success in this role. Requirements include:
• Undergraduate degree in business, marketing, education, or related field preferred and 3 – 5 years of comparable work experience.
• Well organized, detail-oriented, and able to manage concurrent projects.
• Strong knowledge of best practices in customer service and marketing.
• Ability to deal effectively with all levels of management, academia, and business/vendor partners.
• Excellent written and verbal communication skills.
• Strong technical aptitude: proficiency with Microsoft Office applications (e. g. Excel, PowerPoint, Word). Familiarity with systems such as Salesforce.com, JIRA, Marketo, and Qualtrics. Basic to skilled expertise in Zoom and WebEx.

Key Attributes
• * Ability to self-organize and prioritize work effectively
• * Ability to work both independently and collaboratively
• * Attention to detail and takes pride in delivering high-quality work
• * Aptitude and willingness to “learn by doing”

What we offer:

As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and Summer Fridays!

What we offer

As a mission-driven global company, Harvard Business Publishing is committed to fostering a culture of inclusion, trust, and engagement where everyone is welcome, valued, respected, and feels they belong. In addition to a competitive compensation and benefits package, we offer meaningful programs focused on career development and employee wellness, such as education reimbursement and early-release Summer Fridays!

Above is the annualized pay range for this position. In addition, this position includes the opportunity to earn our annual Performance Based Variable Pay Program. Actual salary will be set based upon a range of factors, including external benchmark market data, individual knowledge, skills, experience, location and internal equity