Emergency Unit Receptionist

Job description
The Emergency Unit (EU) at Withybush General Hospital is looking for an enthusiastic and self motivated individual to undertake the role of Emergency Unit Receptionist.

The post holder staffs the Reception Desk and facilitates the smooth running of the EU in conjunction with the EU Team.

Duties will include registering all new EU patients, ensuring accurate filing/ collection and onward transmission of all patient records and taking and relaying information related to patient care, answer telephone queries in a courteous and efficient manner, referring to a Registered Nurse those telephone queries requiring patient care/ advice.

You will also inform the Nurse-in-charge of any patient presenting in distress, or who appear acutely unwell at any time, report any concerns about patients’ well being, complaints or queries regarding a patient’s condition to the relevant clinician.

The post covers a 24 hour period.

The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.

Hywel Dda University Health Board Is The Planner And Provider Of NHS Healthcare Services For People In Carmarthenshire, Ceredigion, Pembrokeshire And Its Bordering Counties. Our 11,000 Members Of Staff Provide Primary, Community, In-hospital, Mental Health And Learning Disabilities Services For Around 384,000 People Across a Quarter Of The Landmass Of Wales. We Do This In Partnership With Our Three Local Authorities And Public, Private And Third Sector Colleagues, Including Our Volunteers, Through

Four main hospitals: Bronglais General in Aberystwyth, Glangwili General in Carmarthen, Prince Philip in Llanelli and Withybush General in Haverfordwest;

Seven community hospitals: Amman Valley and Llandovery in Carmarthenshire; Tregaron, Aberaeron and Cardigan in Ceredigion; and Tenby and South Pembrokeshire Hospital Health and Social Care Resource Centre in Pembrokeshire;

48 general practices (four of which are managed practices), 47 dental practices (including three orthodontic), ++ community pharmacies, 44 general ophthalmic practices (43 providing Eye Health Examination Wales and 34 low vision services) and 17 domiciliary only providers and 11 health centres;

Numerous locations providing mental health and learning disabilities services;

Highly specialised and tertiary services commissioned by the Welsh Health Specialised Services Committee, a joint committee representing seven health boards across Wales.

For further details / informal visits contact: Name: Andrea Williams Job title: Senior Sister Email address: andrea.williams@wales.nhs.uk Telephone number: 01437774306