After Hours Active Rover

The After-Hours Team supports a range of Ability Assist programs including Residential and Out of Home Care, Targeted Care Packages (TCP) and Supported Independent Living outside of standard office hours.

Shifts will normally be evening and overnight weekdays, and across weekends and Public Holidays.

Note: an inherent requirement of this role is to respond, in person to client/staff related incidents, which will require travel between sites in metropolitan and outer suburbs across Melbourne.

Why Chose Ability Assist:
Flexibility of shifts to meet work/life balance.
Training and professional development opportunities to grow your career.
An inclusive team that is always there to support you.
Opportunity to work for a growing organisation that demonstrates commitment to best practice leadership.

Key responsibilities include:
Respond to and manage client and staff related issues that arise out of business hours.
Respond to phone enquiries from staff, clients or family members.
Provide leadership, support and supervision to residential workers working in each of our programs.
Respond to emergencies and incidents by providing onsite support and advice.
Support rostering issues that may arise, to ensure appropriate staffing.
Ensure mandatory reporting processes and procedures are followed ie, liaising with emergency services and DFFH.

About you:
Significant experience in supporting young people and families in residential and out of home care.
Willingness to perform work outside of standard office hours.
Exceptional communication skills (written and verbal).
Integrity, professionalism, and high level of resilience.
Ability to work flexibly, prioritise, work autonomously, and in a team environment.
Experience working with young people and adults with trauma and / or disabilities and understanding their needs.
Knowledge and understanding of rostering and scheduling processes.
Understanding of NDIS and Child Safe Standards.