CRM & Digital Executive

TVSN is Australia’s leading home shopping channel — broadcasting 13 hours of live TV every day, 7 days a week and powering a thriving digital retail business across Australia & New Zealand.


From fashion and beauty to homewares, tech and garden must‑haves, we bring customers a seamless shopping experience across every platform. And now we want you to be part of the magic of TVSN.


We’re growing fast, and we’re looking for a CRM & Digital Executive who’s fresh, energetic and ready to thrive in a fast-paced v‑commerce environment.



THE ROLE

The CRM & Digital Executive is responsible for the management and implementation of TVSN's CRM strategy along with:

Collaborating with the team to provide input and insight into the CRM strategy to enhance initiatives and audience engagement.
Planning for, implementing and delivering campaigns to engage, grow and retain TVSN’s customer base.
Monitor data integrity and analytics of campaign processes.
Ability to work with key stakeholders to develop creative briefs and gain approvals.
Implementing email / SMS / Push marketing and lead nurturing campaigns.
Designing, building & executing lifecycle marketing programs / campaigns.
Maintain a consistent focus on the quality of the customer experience through CRM and automated journeys.
Measuring and reporting on the performance of all campaigns and assessing against objectives, KPIs and ROI.
Collaborate as part of small, close-knit, high performing team.
Experience with marketing automation platforms essential, experience with Braze preferred.


WHAT WE ARE LOOKING FOR:

Have at least three years of experience in implementing own channel CRM marketing campaigns.
Proven experience developing complex end-to-end customer journeys that drive engagement and profitability.
Data curious and strong data management & segmentation skills
Ability to multitask in a fast-paced, dynamic environment.
Strong analytical and problem-solving skills and attention to detail.
Proven ability to work with stakeholders from all levels.
Demonstrate fluent oral and written communication skills.
Be a proven self-starter, self-planner and self-learner.
Show curiosity about and be interested in learning new technologies and platforms.
BENEFITS FOR JOIN US:

Fantastic product discounts across the TVSN Group
On-site caf é
Free on-site parking
Annual flu vaccination program
Supportive leadership, ongoing coaching & room to grow
A buzzing, collaborative culture where people genuinely love what they do

Ready to join a fun, passionate team and be part of the action!


To apply, you must have the legal right to work and live in Australia.