Customer Administration Officer

Monday, Tuesday & Wednesday | 9:00am–5:00pmSupportive Team | Meaningful Work | Career Growth

The Opportunity


As the welcoming face of our organisation, you’ll be the first point of contact for residents, families, visitors, and staff. This is a dynamic and varied role where no two days are the same. You’ll provide exceptional customer service while supporting a wide range of administrative, rostering, recruitment, and compliance tasks that keep our community running smoothly.


Key Responsibilities

Provide a warm, professional welcome to residents, families, and visitors

Manage incoming calls and direct enquiries efficiently

Register and monitor visitors in line with safety and security procedures

Maintain accurate and compliant staff files for employees, contractors, volunteers, and students

Support onboarding and offboarding processes with the People & Development team

Assist with rostering, data entry, filing, mail handling, and general administrative duties

About You

Experience in reception, customer service, or administration (aged care or healthcare experience highly regarded)

Strong communication and interpersonal skills

Professional, organised, and detailfocused

Experience with rostering systems such as Humanforce

Confident using Microsoft Office and general computer systems

Additional Requirements

Valid Police Check and/or NDIS Worker Screening Clearance

COVID19 vaccination (3 doses)

Annual Flu vaccination encouraged for all aged care workers

Why You’ll Love Royal Freemasons

Join a warm, inclusive team that genuinely supports you

Make a meaningful difference in the lives of older Australians

Access ongoing training and development to grow your career

Enjoy salary packaging benefits that boost your takehome pay

Ready to Apply


If you’re a motivated and customerfocused administrator looking to join a supportive team, we’d love to hear from you. This is a fantastic opportunity to bring your organisational skills, attention to detail, and passion for service to a role where your contribution truly matters.


Click “Apply” to submit your application and take the next step in your career as a Customer Administration Officer.

 
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