Front Office Duty Manager | Monarto Safari Resort

About Us

With spacious and thoughtfully designed rooms and suites, expanding into an additional 20 luxurious tents and a private lodge in 2026, the Monarto Safari Resort caters to those seeking an escape from the everyday. Located less than an hour from Adelaide, the resort and the lodge serves as the perfect base for a family getaway or a romantic weekend.

About Journey Beyond

Australia’s leading experiential tourism group, Journey Beyond, is privileged to operate 20 brands spanning the country and New Zealand, connecting guests to the land, and to each other.

Headquartered in Adelaide, Journey Beyond formed in 2016 and now comprises tourism brands including: iconic trains The Ghan, Indian Pacific, Great Southern, The Overland; premium small-group outback operator Outback Spirit; eco-luxury lodge Sal Salis Ningaloo Reef; aquatic adventures Cruise Whitsundays, Rottnest Express, Sailaway Port Douglas, Horizontal Falls Seaplane Adventures, Darwin Harbour Cruises and Journey Beyond Cruise Sydney; our tallest members, Melbourne Skydeck and Eureka 89; the historic Vintage Rail Journeys; The Telegraph Station in Alice Springs; Monarto Safari Resort; Exmouth Dive & Whalesharks Ningaloo, New Zealand coach tour specialist Grand Pacific Tours, and Voyages Indigenous Tourism Australia.

About the Role

Under the direction and guidance of the Front Office Manager, you will lead and oversee all aspects of Front Office, to deliver a unique and exceptional guest experience at Monarto Safari Resort.

Your tasks will mostly involve:

Providing high quality guest service by managing guest experiences and hotel operations
Prioritising workload including task allocation to ensure your team deliver memorable experiences
Developing your team’s skills to drive results that positively impact on hotel performance
Having authentic conversations with guests to resolve issues, queries or concerns
Being first point of contact for any critical emergency situations
About you

The successful candidate will have:

Duty Manager experience in a hotel setting with a passion for delivering excellent guest services
Knowledge in NewBook is desirable but not essential
Excellent communication & problem solving skills
Hold a valid visa with the right to work in Australia
First Aid and basic CPR certification
Responsible Service of Alcohol Certificate
Availability to work evenings, weekends and public holidays.
What we offer

Opportunities for career progression
Journey Beyond group discounts
Discount on hotel accommodation & food and beverage offerings
Employee Assistance Program
How To Apply

If you are interested in this role, click 'apply now' to forward an up-to-date copy of your CV.

Apply now. Join us!