(PKT) Office Manager

Job Description

Are you a people-first leader who thrives in a supportive, fast-paced environment?

We’re looking for a passionate and organised Clinic & People Leader to join our growing team at our Brendale clinic. If you love supporting people, building strong teams, and keeping things running smoothly behind the scenes, this could be the role for you.

About the Role
As the Clinic & People Leader, your primary focus is supporting the well-being, engagement, and productivity of our clinical and client services teams (20+). You’ll work closely with leadership to foster a culture of positivity, kindness, and teamwork, while also ensuring operational and performance targets are met.

This role works to clearly defined KPIs, and you will be responsible for monitoring, supporting, and reporting on KPI performance across both the Practitioner and Administration teams, ensuring all team members are supported to meet their individual and clinic-wide goals.

What We’re Looking For
To be considered for this position, you’ll ideally have several years of experience in an HR/Admin role or leading a team, with demonstrated people management experience. You’ll also bring:

Proven people management skills, including regular check-ins and 1:1s
Experience in monitoring performance and supporting teams to meet KPIs
A self-starter mindset with high emotional intelligence
Ability to work autonomously while staying connected to the team
Strong delegation, strategic thinking, and problem-solving skills
Exceptional written and verbal communication
Excellent organisational and time-management skills
An assertive yet patient communication style
Commitment to learning and developing new skills
A genuine passion for supporting people with disabilities
Respect for cultural diversity and differing abilities
In short: a people champion who’s also a wizard at getting things done

Hours: Monday to Friday, 7:00am – 3:00pm:
Flexible options available, including: Increased hours Monday–Thursday with a half-day Friday, or A 9-day fortnight

Why Work at Pepper Kids?
✅ Registered NDIS Provider

Supportive, team-based environment within Client Support Services

Paid Parental Leave — up to 12 weeks

Employee Assistance Program (EAP)

Career growth opportunities for standout performers

Fitness Passport

This Role Is Perfect for You If You:

Enjoy balancing people leadership with performance accountability
Feel confident having KPI-based conversations that are supportive and solutions-focused
Can juggle competing priorities while staying calm under pressure
Are systems-savvy and comfortable following structured processes
Bring a warm, collaborative, can-do attitude to work
Confidence updating and managing documentation, reports, and spreadsheets
Experience in allied health, education, or team leadership is valued — but not essential. We’re looking for the right mindset and a genuine heart for people.

If this ticks your boxes and you would like a confidential discussion regarding the role, please contact Therise (Operations Manager) on 07 3062 9292 or therise.davis@pepperkidstherapy.com.au


Qualifications
People leadership
Self-starter, high level of emotional intelligence and able to work autonomously
Strong organisational and time management skills
Confident communicator

Additional Information

You are welcome here.

Our fast-growing team of more than 3,500 people around Australia represent a huge array of life experiences, skills and ways of thinking. We value all these differences.

We are an Equal Opportunity Employer, proudly welcoming people with disability including mental health conditions, people from diverse cultural and linguistic backgrounds, people from the LGBTQI community, veterans, carers and Indigenous Australians to our team.

We are happy to adjust our recruitment process to support accessibility needs.