Spa attendant/ Receptionist

Job Title: Spa Attendant/Receptionist

Location: Lan Massage – A Modern Space for Body and Healing Treatments

About Us:
Lan Massage is a newly modernized space dedicated to offering exceptional massage, body treatments, and healing therapies. We pride ourselves on creating a serene, luxurious environment where our clients feel relaxed and rejuvenated. As part of our mission to deliver outstanding service, we are seeking a Spa Attendant/Receptionist who will be the welcoming face of our establishment and ensure smooth day-to-day operations.

Position Overview:
As a Spa Attendant/Receptionist, you will play a crucial role in delivering exceptional customer experiences. From warmly greeting clients to managing appointments and supporting the spa team, your attention to detail and passion for customer service will help uphold the high standards of Lan Massage.

Key Responsibilities:

Provide a warm, professional welcome to all clients, ensuring they feel valued and cared for.
Manage bookings, appointments, and scheduling using our spa management system.
Handle phone and email inquiries with efficiency and professionalism.
Maintain a clean, organized, and serene reception and lounge area.
Assist in ensuring treatment rooms are clean, prepared, and stocked with essential supplies.
Process payments accurately and handle financial transactions securely.
Support the spa team by anticipating and meeting client and team needs.
Promote spa services, packages, and retail products in a friendly and knowledgeable manner.
Address client concerns and feedback promptly to ensure satisfaction.
Requirements:

Exceptional customer service skills with a friendly and professional demeanor.
Flexible availability, including 10-hour shifts, weekends, and public holidays.
Previous experience in a spa, massage, or beauty setting is highly preferred but not essential.
Candidates with prior customer service experience in other industries will also be considered.
Strong organizational and multitasking skills in a fast-paced environment.
Excellent communication skills, both written and verbal.
A proactive, problem-solving attitude with attention to detail.
Knowledge of basic administrative tasks and point-of-sale systems is a plus.
What We Offer:

A supportive and welcoming work environment in a modern, luxurious setting.
Opportunities for professional development and training.
Competitive pay and employee discounts on spa treatments and products.
The chance to be part of a passionate team dedicated to wellness and healing.
How to Apply:
If you are enthusiastic about creating exceptional client experiences and want to join a modern, innovative space dedicated to wellness, we’d love to hear from you! Please send your resume and a brief cover letter to managment@lanmassage.com.au or apply in person at Lan Massage.

Job Types: Subcontract, Casual

Benefits:

Employee discount
Professional development assistance
Schedule:

Afternoon shift
Evening shift
Monday to Friday
Morning shift
Weekend availability
Work Authorisation:

Australia (Required)
Work Location: In person

Job Type: Subcontract

Pay: From $25.00 per hour

Benefits:

Employee discount
Professional development assistance
Work Location: In person