Back Office Application Support for a Broking Firm

Opening: 1 Nos.
- Job ID: 44447
- Employment Type: Full Time
- Reference:

- Work Experience: 8.0 Year(s) To 12.0 Year(s)
- CTC Salary: 12.00 LPA TO 18.00 LPA
- Function: ITES / BPO / KPO / Customer Service / Operations
- Industry: Banking/Financial Services/Broking/Trading
- Location:

- Mumbai
• Lead Application Support - Back-Office Module
- L2 Technical and Functional Support for Stock Broking Applications for Back-office.
- L2 Technical Support for Trading Frontend - Web/Mobile/Desktop Applications and Risk Management System.
- Raising of Level3 issues to development team, follow-up till closure.
- Discussion with Core team for product Issue analysis including Functional.
- Ensuring that Team is following checklist properly and cross verifying the same on daily basis.
- Log Analysis for technical issues, exceptions.
- Data level Analysis
- Coordination with various other support teams and business people.
- Coordination with Customer (whenever needed)
- Tracking Issues, strong follow-up to ensure timely resolution.
- Flexible to work in shifts/weekends whenever needed.

Ø Deployment -Server Applications (Should know and Perform if needed)

Ø Release Management

Ø Troubleshooting
- Understanding and prioritizing issue, logical thinking.
- Troubleshooting and resolving issues in timely manner.
- Communicating with colleagues/superiors to diagnose problem.
• Key Skills:

- Backoffice
- Operations