Back Office Dispute Processing Specialist
Job Description
We're seeking a detail-obsessed Back Office Specialist to prepare, process, and mail dispute letters at scale while maintaining impeccable accuracy. Your work ensures timely, compliant actions that help clients improve their credit outcomes and keeps our operations running smoothly across a flexible, global schedule.
• Prepare, format, and mail dispute letters with 100% accuracy and timely turnaround.
• Import credit bureau reports into Credit Repair Cloud (CRC) and initiate dispute workflows in under five minutes per case.
• Manage secure client portal access, upload required documents, and maintain organized records.
• Maintain dispute templates, track case statuses, and ensure SOP and regulatory compliance.
• Perform quality checks to reduce errors and rework; document and improve processes.
• Collaborate with internal teams to meet SLAs and support smooth client onboarding.
• Prepare, format, and mail dispute letters with 100% accuracy and timely turnaround.
• Import credit bureau reports into Credit Repair Cloud (CRC) and initiate dispute workflows in under five minutes per case.
• Manage secure client portal access, upload required documents, and maintain organized records.
• Maintain dispute templates, track case statuses, and ensure SOP and regulatory compliance.
• Perform quality checks to reduce errors and rework; document and improve processes.
• Collaborate with internal teams to meet SLAs and support smooth client onboarding.
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