BILINGUAL CUSTOMER SERVICE REPRESENTATIVE

Bilingual Customer Service Representative

Shift: Flexibility Monday to Saturday between 9:00am and 7:00pm

Schedule: Hybrid- two days in a Call Centre, 3 days remote

Location: Vaughan

Reporting to: Call Centre Supervisor


“Make your career an amazing journey” with Miele Canada

Since 1899, Miele has remained a family-owned appliance business, designing and manufacturing high quality residential and professional appliances. Miele entered the Canadian market in 1989 and has been on a steady path of growth ever since.

Our company philosophy of Immer Besser (Forever Better) emphasizes our desire to provide a working environment that fosters personal and professional growth and allows our employees to enhance their skills and take their careers to the next level.

Miele recognizes that competitive compensation is a cornerstone for recruiting and retaining employees.

Here’s where you come in!

Are you assertive, positive and ready for a new challenge? This position may be for you!

Why Join Miele

Miele offers great job growth and training opportunities with market total compensation package to include: 100% Company Paid Benefit Plan, Life Insurance, Disability and a Health Spending Account. RRSP’s – Company contributes 6% of salary – no employee matching required. Employee discounts on products, Career development opportunities, Tuition reimbursement program, Great working conditions and other incentives to attract and retain great talent like you.

Now that you know about us, we want to know more about you! We are looking for someone who can:

Handle a high volume of inbound and outbound customer calls in a timely, professional, and friendly manner
Follow established communication scripts and guidelines while adapting your approach to the customer’s needs
Identify customer issues, research solutions, and provide clear, accurate, and effective resolutions or alternatives
Recognize and act on opportunities to upsell Miele products and services where appropriate
Build strong customer relationships by consistently going the extra mile and delivering an exceptional service experience
Accurately document all customer interactions in the call centre database in a clear, organized, and comprehensive way
Participate regularly in training sessions and development programs to continuously improve your product knowledge and performance
Achieve individual and team performance targets, both qualitative and quantitative
We think it would be awesome if you have:

Minimum 2 years of customer service experience; call centre experience is an asset
Bilingual in English, Cantonese and Mandarin (verbal)
Strong professional attitude with an excellent attendance record
Proficient computer skills, including Microsoft Word, Excel, and Outlook
Excellent time management, communication, and organizational skills
A collaborative team player who thrives in a fast‑paced service environment
Flexibility to work varying shifts based on business needs
The salary range for this position is $50,000 to $60,000 annually. This range is a guideline and may not reflect your exact offer. Factors that will be considered when extending an offer include but are not limited to education experience, relevant skills, and alignment with market data.

Make a positive change and apply to Miele today!